Brad Allen
Adelaide,SA
Summary
Experienced in delivering superior level of customer service Proven ability to keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
30
30
years of professional experience
Work History
Service Operations Supervisor
Journey Beyond Rail Expeditions
Adelaide, SA
09.2012 - Current
- Welcome guests and engage in friendly conversations while conducting check-in process.
- Accompany guest on off train excursions
- Food & beverage service
- Housekeeping duties
- Watering up carriages
- Communicate with locomotive drivers to stop/start and pull down train
Food and Beverage Attendant
Twin Towns Clubs & Resorts
Tweed Heads, NSW
08.2006 - 07.2012
- Patrolled assigned work area, responding to guest service requests and machine service lights.
- Facilitated club reception desk duties
- Food & beverage service
Food and Beverage Attendant
Daydream Island Resort & Spa
Daydream Island, QLD
10.2005 - 06.2006
- Food & beverage service
- Room service
Food and Beverage Attendant
Allstar Sports Bar Cafe
Melbourne, VIC
02.2005 - 09.2005
- Food & beverage service
Food and Beverage Attendant
Rydges Reef Resort
Port Douglas, QLD
04.2004 - 01.2005
- Food & beverage service
- Room service
Food and Beverage Attendant
Yacht Club Tavern
Hamilton Island, QLD
08.2003 - 03.2004
- Food & beverage service
- Gaming duties
Bar Attendant /Cocktail Server
Conrad International Treasury Casino
Brisbane, QLD
11.1996 - 07.2003
- Bar service
- Function service
Hospitality Trainee
Anthill Hotel
Mareeba, QLD
02.1995 - 09.1996
- Food & beverage service
- Gaming service
- Retail service
Education
High School Diploma -
Villanova College
Brisbane11.1994
Skills
- Hospitality services
- Effective planning
- Cash transactions
- Problem resolution
- Conflict management
- Customer service
- Coordination
- Relationship building
- Team building
- Analytical
Timeline
Service Operations Supervisor
Journey Beyond Rail Expeditions
09.2012 - Current
Food and Beverage Attendant
Twin Towns Clubs & Resorts
08.2006 - 07.2012
Food and Beverage Attendant
Daydream Island Resort & Spa
10.2005 - 06.2006
Food and Beverage Attendant
Allstar Sports Bar Cafe
02.2005 - 09.2005
Food and Beverage Attendant
Rydges Reef Resort
04.2004 - 01.2005
Food and Beverage Attendant
Yacht Club Tavern
08.2003 - 03.2004
Bar Attendant /Cocktail Server
Conrad International Treasury Casino
11.1996 - 07.2003
Hospitality Trainee
Anthill Hotel
02.1995 - 09.1996
High School Diploma -
Villanova College
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