Brad Barham
Newcastle
Summary
Dynamic IT professional with over 10 years of experience across diverse sectors, including mining, education, and aviation. Proven expertise in leveraging technology to drive efficiency and innovation within organizations. Eager to embrace new challenges and contribute to impactful projects that align with strategic goals. Committed to continuous learning and adapting to the evolving tech landscape to deliver optimal solutions.
Overview
14
14
years of professional experience
Work History
IT Site Coordinator
Sandvik Mining and Construction
08.2024 - Current
- Monitoring, Maintenance and support of onsite infrastructure including servers,switches, vc equipment.
- Management of all onsite devices for staff including enrollment and deployment of laptops and handheld devices through Intune and AD.
- Diagnosed hardware and software issues, implementing effective solutions to enhance system performance.
- Mentored staff in resolving complex technical challenges, fostering a culture of continuous learning and improvement.
- Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems using ServiceNow ticketing system.
- Remote support for offsite end-users using AnyDesk remote viewer.
- Maintained strong relationships with vendors to ensure timely delivery of service for warranty claims, infrastructure upgrades and general maintenance.
- Installation of new servers, routers, switches and printers as part of ongoing technology refreshes.
- Single point of contact for onsite staff of over 300.
System Administrator
Newcastle Airport
04.2019 - 05.2020
- Provision of level 3 desktop support
- Provision of project support - including project scoping, system design, development & deployment
- Support of virtualized systems including hosts, storage infrastructure and hypervisors
- Cyber security checks and remediation including vulnerability management, penetration testing remediation and two factor authentication management and support
- Major server, database and application support including updates and upgrades
- System firmware checks and upgrades
- Back up checks, maintenance and recovery tests
- VOIP telephony support
- Software support of all business applications, including but not limited to document management software, accounting systems, Microsoft Office suite and Adobe suite
- Provision of Level 3 car park systems support
- Other IT administration and project tasks as required
- Liaising with contractors to coordinate external support where required
- Participation in a regular on call roster
IT Support Officer
Newcastle Airport
03.2014 - 04.2019
- General desktop and software support
- Operating system and application support
- Car park maintenance and support
- Auditing as required
- On call support as required
- Provide support on all elements relating to IT hardware and software as required, including but not limited to desktop support, configuration of user accounts, decommissioning of user accounts and ensuring software and operating system licence requirements are met.
- Carry out scheduled system checks to ensure all systems are functioning as expected.
- Maintain and provide support for all airport operating systems as required.
- Investigate and where possible rectify all software and hardware faults on all NAPL systems including Servers, Routers, Switches, Work Stations, mobile devices, peripherals and car park systems.
- Ensure any issues raised to the IT Helpdesk are investigated and resolved in a timely manner. If issues cannot be resolved, ensure that they have been escalated appropriately.
Business Intelligence Analyst
Pulse Mining Systems
07.2011 - 11.2013
- Development of feasible structure from conceptual model to logical design
- Using Agile Software Development with Scrum to manage workloads
- Development, testing & deployment of requirements specifications within a sprint.
- Monitoring of daily ETL load failures/successes for modules within ERP
- Use of Microsoft SQL Server developing Datawarehouse schema and ETL procedures
- Use of Crystal Reports and SAP Business Objects for reports and dashboarding.
ICT Consultant
NSW Department Of Education
01.2013 - 06.2013
- Performed Subnet migration on schools in the Hunter/Central Coast Region.
- Built windows 7 image across a large range of workstations and notebooks
- Configured Novell Server, Sentral Server & Web boxes Subnet/IP Configuration.
- Reset switches, printers & WAP to DHCP for IP LAN addressing through DHCP script
- Software and Hardware auditing for pre-migration information on network hardware
- Deployment of Scripts/Data copy from Windows Server 2003/2008
- Troubleshooting /decommissioning of UPS, Servers, Printers and other network devices.
Education
BACHELOR OF INFORMATION TECHNOLOGY - Systems Analysis
SOUTHERN CROSS UNIVERSITY
07.2011
BACHELOR OF BUSINESS - Marketing
SOUTHERN CROSS UNIVERSITY
02.2000
Skills
- IT infrastructure management
- Technical support
- Hardware troubleshooting
- Remote desktop support
- Project coordination
- Network configuration
- ServiceNow ticketing system
- Communication skills
- Device deployment
Timeline
IT Site Coordinator
Sandvik Mining and Construction
08.2024 - Current
System Administrator
Newcastle Airport
04.2019 - 05.2020
IT Support Officer
Newcastle Airport
03.2014 - 04.2019
ICT Consultant
NSW Department Of Education
01.2013 - 06.2013
Business Intelligence Analyst
Pulse Mining Systems
07.2011 - 11.2013
BACHELOR OF INFORMATION TECHNOLOGY - Systems Analysis
SOUTHERN CROSS UNIVERSITY
BACHELOR OF BUSINESS - Marketing
SOUTHERN CROSS UNIVERSITY