Brad Cook
Bell Post Hill,Australia
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
Ampersand Home
07.2021 - Current
- Collaborated with suppliers to maintain product quality and timely deliveries.
- Hiring, training and mentoring new staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed inventory control processes, reducing stock discrepancies through effective oversight.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managing all deliveries and logistics
Store Manager
Freedom Furniture
06.2017 - 07.2021
- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Developed and implemented sales strategies to enhance revenue and market presence.
- Trained and mentored staff, fostering a collaborative team environment.
- Managed inventory control processes, reducing stock discrepancies through effective oversight.
- Analyzed sales data to identify trends and adjust merchandising accordingly.
- Conducted regular performance evaluations, driving professional development among staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Area Manager (Permanent Full Time)
Hype DC
03.2010 - 05.2017
- Oversee 5 CBD Stores
- Stock Processing/ Control
- Merchandising
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Supervised various locations, enforcing high-quality standards of operation.
- Staff Rostering/ Training
- Sales Targets/ Budgets
- Promotions
- Computer/ Register Operations
- Stocktake
- Mentored and developed management teams to drive sales and improve team dynamics.
- Led operational strategies to enhance store performance and customer satisfaction.
Games Manager (Permanent Full Time)
JB HiFi
04.2007 - 11.2009
- Stock Processing/ Control
- Merchandising
- Customer Service
- Staff Rostering/ Training
- Sales Targets/ Budgets
- Promotions
- Computer/ Register Operations
- Stocktake
Education
Cert IV - Hospitality
Gordon Tafe
Geelong01.1996
Victorian Certificate of Education (VCE) - undefined
Western Heights Secondary College
Geelong01.1995
Skills
- Customer service
- Problem-solving
- Store operations
- Multitasking and organization
- Training and mentoring
- Maximizing profitability
- Marketing and promotions
- Risk management
Certification
License: Victorian Drivers License
Timeline
Store Manager
Ampersand Home
07.2021 - Current
Store Manager
Freedom Furniture
06.2017 - 07.2021
Area Manager (Permanent Full Time)
Hype DC
03.2010 - 05.2017
Games Manager (Permanent Full Time)
JB HiFi
04.2007 - 11.2009
Victorian Certificate of Education (VCE) - undefined
Western Heights Secondary College
Cert IV - Hospitality
Gordon Tafe