BRAD FORD
Biggera Waters,QLD
Summary
Hospital Administration coordinator with 10 years of experience in managing diverse processes across a hospital environment. Proven leader with a track record of training and mentoring new staff, ensuring operational efficiency. Known for a strong work ethic, reliability, and professionalism in high-pressure settings. Adept at maintaining smooth workflows while delivering excellent patient and staff support.
Overview
25
25
years of professional experience
Work History
Emergency Customer Service Clerk
Ramsay Health John Flynn Private Hospital
08.2014 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Conducted patient intake interviews to collect medical information and insurance details.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Often trains new staff as a senior member of the clerical team.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked within applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Secured confidential patient information from unauthorized access.
- Used various software programs to code and categorize health information for analysis and insurance reimbursement purposes.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used coordination and planning skills to achieve results according to schedule.
- Prepared variety of different written communications, reports and documents.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled multiple calls per day to address customer inquiries and concerns.
- Carried out day-to-day duties accurately and efficiently.
- Improved operations through consistent hard work and dedication.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Experience with Queensland Workers Compensation Claims.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Collected, organized and entered patient data into medical systems.
- Retrieved medical data for physicians and patients.
- Studied and researched various medical terms as well as software and coding systems.
- Contacted insurance companies to verify eligibility.
- Operated copiers, scanners, fax machines and credit card machines.
- Greeted visitors and directed to different building areas.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
- Self-motivated, with a strong sense of personal responsibility
- Worked well in a team setting, providing support and guidance
- Skilled at working independently and collaboratively in a team environment
Reconditioning Manager
Cornes Toyota
07.2011 - 03.2014
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Cleaning and maintenance of all the cars on the yard.
- General driving duties and deliveries.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
- Monitored employee work levels and optimized performance with strategic approaches.
- Recognized by management for providing exceptional customer service.
Sales Consultant
Cornes Toyota
01.2011 - 07.2012
- Retained consistent client base by conducting market research to develop brand strategy.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Negotiated purchase prices and explained sales, warranty and optional products
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Prepared purchased vehicles and completed final delivery checks.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Spare Parts Interpreter
Cornes Toyota
04.2003 - 09.2010
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Worked with customers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Monitored company inventory to keep stock levels and databases updated
- Collaborated with team members to achieve target results.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Pulled parts off store shelves to fill customer orders.
- Checked parts computer for stock items and initiated special orders.
- Reviewed routes and expected delivery time frames to determine order of deliveries.
- Managed efficient unloading of freight, inspected merchandise and documented customer concerns for supervisor.
- Operated vehicles to move personal, business and industrial goods.
Checkout Operator
Woolworths Supermarket
01.2000 - 04.2003
- Helped customers complete purchases, locate items and join reward programs
- Operated and closed out drawers with high accuracy to maintain balanced registers
- Answered questions about store policies and addressed customer concerns
- Observed checkout station users to determine assistance requirements and maintain store security
- Managed staffing levels to provide optimal support for cash register operations
- Reconciled daily totals to maintain balanced and compliant ledgers
- Taught associates to operate cash registers and back up team members during busy periods
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales
- Mentored new team members on sales software system operation
- Answered incoming calls to offer information and direct individuals to correct personnel
- Checked electronic wire transfers to verify accuracy and protect store and customer interests
- Collected and authorized payments of guests.
Education
High School Diploma -
Sacred Heart College
Adelaide, SASt Teresa's Primary School
Adelaide, SASkills
- Exceptional attention to detail
- Planning and Coordination
- Cultural Awareness
- Meticulously detail-oriented
- Excellent work ethic
- Highly reliable
- Customer service specialist
- Time management expertise
- Business administration
- Excellent telephone demeanor
- Hard working and self-motivated
Timeline
Emergency Customer Service Clerk
Ramsay Health John Flynn Private Hospital
08.2014 - Current
Reconditioning Manager
Cornes Toyota
07.2011 - 03.2014
Sales Consultant
Cornes Toyota
01.2011 - 07.2012
Spare Parts Interpreter
Cornes Toyota
04.2003 - 09.2010
Checkout Operator
Woolworths Supermarket
01.2000 - 04.2003
High School Diploma -
Sacred Heart College
St Teresa's Primary School
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