Results-driven manager skilled in streamlining operations and developing staff and product training programs. Successfully achieved departmental goals through effective staff management and cost control, fostering high-performing teams and improving customer relations.
Overview
6
6
years of professional experience
Work History
Manager
Dayboro Produce & Hardware
Dayboro, QLD
11.2021 - 11.2025
Oversaw daily operations to ensure efficient product management and customer service.
Developed and implemented training programs for team members, enhancing staff performance and knowledge.
Streamlined inventory processes, reducing waste and improving stock accuracy.
Mentored junior staff, fostering a collaborative work environment focused on professional growth.
Implemented safety protocols to maintain compliance with industry regulations and enhance workplace safety.
Controlled costs to keep business operating within budget and increase profits.
Improved safety procedures to create safe working conditions for workers.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Improved marketing to attract new customers and promote business.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Increased market share with strategic business development efforts, expanding into untapped markets.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Manager
Farmcraft Rural Supplies
Lowood, QLD
02.2020 - 10.2021
Maintained professional, organized, and safe environment for employees and patrons.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Defined clear targets and objectives and communicated to other team members.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Skills
Team leadership
Decision-making
Verbal and written communications
Customer service & Relationship building
Staff & Operational management
Project management
Policy implementation
Staff rosters
Business administration
Product management
Budget control
Business development
Inventory management
Competitor research
Hiring and training
Accomplishments
Other positions held:
Owner Manager J&J Tools - selling tools and machinery to the hardware and tool industries across Australia
National Sales Manager Mastermover - responsible for sales of Mastermover electric tugs and movers to the industrial, Aeronautical and mining industries.
Over 15 years experience in advertising and marketing rural merchandise and services. Extensive experience in trade shows and National events.