BRAD KENNETT
Oakleigh South,VIC
Summary
Dynamic customer service professional with years of experience, adept at fostering relationships and enhancing client satisfaction across diverse demographics.
Proven ability to multitask effectively while resolving account and service concerns, ensuring a seamless experience for customers. Committed to driving business results by promoting company products and maintaining client loyalty.
Driven by a passion for continuous learning and a dedication to making a positive impact in any role or position. Ideal professional who is a valuable asset to any organisation.
Results-driven event professional with extensive experience in customer service. Proven track record in managing guest interactions and providing exceptional service. Committed to team collaboration and achieving outstanding results, known for reliability and adaptability. Key skills include problem-solving, communication, and multitasking.
Overview
25
25
years of professional experience
Work History
Event/Customer Service Representative
Shannons Insurance
Heatherton, VIC
02.2023 - 12.2025
- Managed customer inquiries efficiently, providing timely resolutions and enhancing overall satisfaction.
- Managed event logistics to ensure seamless execution and strict adherence to company specifications.
- Coordinated with external event organizers to enhance operational efficiency and execution.
- Configured marquee and promotional equipment to support marketing initiatives.
- Was trusted to call listen and train new staff and assist knowledge retention.
- Learnt about scheduling of events, optimising resource allocation and maximizing operational efficiency.
- Addressed and processed complaints and renewal inquiries to support customer retention efforts.
- Applied my customer service skills to enhance and nurture existing customer relationships.
- Actively participated in professional development opportunities, staying informed of industry trends and best practices for consistently improving service delivery.
CUSTOMER SOLUTIONS OPERATOR
Diakrit International
Bangkok, Thailand
01.2018 - 01.2023
- Served as primary point of contact for customers and clients seeking assistance with orders and product selection.
- Developed and maintained strong client relationships to foster trust and ensure satisfaction.
- Assisting Sales and photographers in their task of providing quality service to clients.
- Using Zendesk and Bright pattern to assist clients in solving issues and providing solutions to ensure our work progresses smoothly.
FRESH PRODUCE TEAM MEMBER
Woolworths Supermarket
Hawksburn, Australia
01.2014 - 01.2018
- Responsible for assisting customers, ensuring high quality control of stock, merchandising and ticketing.
- Performed to the best of my ability to become a valued member of staff.
- Ability to comply with food safety and hygiene requirements, trusted with a copy of the master key to open the store on Friday and Saturdays.
CUSTOMER SERVICE ASSISTANT
Best & Less
VIC, Australia
01.2009 - 01.2014
- Responsible for Cash office duties such as banking and cashing back tills, Supervising Exchanges, Change ordering at registers.
- Receiving Stock and accepting invoices, merchandising and register operation.
- Appointed to work at various store openings, setting up and readying location for trade.
- Awarded Employee of the month several times, achieving MVP certificate in 2013 for Fountain Gate location.
FRESH PRODUCE MANAGER
Coles Supermarkets
VIC, Australia
01.2001 - 01.2009
- Responsible for Ordering and Stocktaking, managing wage budgets, training staff and motivating a team.
- Worked from a retail trainee with no workforce experience to valued member of the management team.
- Learnt from dedicated staff and gained the framework for excellent customer service.
Education
Football Federation Australia Coaching Certificate - Physical Education And Coaching
Football Federation Australia
Melbourne, VIC01.2018
Bachelor of Physical Education and Health Science - Physical Education And Coaching
Australian Catholic University
Melbourne, VIC01.2018
Certificate 1,2 and 3 - Retail Operations
MEGT
Melbourne, VIC01.2010
High School Diploma -
Monterey Secondary College
Melbourne, VIC01.2001
Skills
- Excellent verbal communication
- International sales support
- Complaint resolution
- Interpersonal skills
- Creative problem solving
- Account Management
- Professional phone demeanour
- Client relationship building
- Cross-cultural sensitivity
- Initiative and Self-motivation
- Teamwork
- Customer service
Accomplishments
- Trusted to work highly regarded events such as the Australian Moto GP and Formula 1 Grand Prix.
- Trusted to work events solo or as a team and meet expectations.
Languages
English
Native or Bilingual
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Event/Customer Service Representative
Shannons Insurance
02.2023 - 12.2025
CUSTOMER SOLUTIONS OPERATOR
Diakrit International
01.2018 - 01.2023
FRESH PRODUCE TEAM MEMBER
Woolworths Supermarket
01.2014 - 01.2018
CUSTOMER SERVICE ASSISTANT
Best & Less
01.2009 - 01.2014
FRESH PRODUCE MANAGER
Coles Supermarkets
01.2001 - 01.2009
Football Federation Australia Coaching Certificate - Physical Education And Coaching
Football Federation Australia
Bachelor of Physical Education and Health Science - Physical Education And Coaching
Australian Catholic University
Certificate 1,2 and 3 - Retail Operations
MEGT
High School Diploma -
Monterey Secondary College