Erik Lopez
Sydney
Summary
Dynamic and reliable professional with a proven track record at IHG Hotels & Resorts, excelling in customer service and event management. Adept at enhancing client satisfaction through clear communication and attention to detail, while effectively training team members to deliver exceptional support. Skilled in decision-making and adaptability under pressure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Bevarage Attendant
IHG Hotels & Resorts
05.2023 - Current
- Set up banquet rooms according to event plans (tables, chairs, linens, tableware, decorations)
- Greet guests and provide excellent customer service during events
- Serve food and beverages promptly and professionally
Account Analyst
TWL
01.2020 - 07.2022
- Enhanced customer satisfaction by effectively managing account support services and addressing client concerns promptly.
- Trained new employees on company policies, procedures, and best practices in account support, ensuring consistent service delivery across all team members.
- Delivered personalized support services tailored to each client''s unique needs, resulting in higher satisfaction levels among customers.
Customer Service Representative
First Global Response
07.2019 - 12.2019
- Contact debtors via phone, email, or mail in both English and Spanish to recover outstanding payments
- Maintain accurate records of all communication and payment agreements
- Negotiate payment arrangements and settlements in a professional, empathetic manner
Customer Service Representative
Sitel Call Center
10.2018 - 04.2019
- Skilled in managing high-pressure situations, resolving customer disputes with empathy, and handling escalations to ensure customer satisfaction and business retention.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized English proficiency to build relationships with English-speaking customers.
Education
Diploma - Digital Marketing
Australian College of Business Intelligence
Sydney, NSW11-2025
Certificate IV - Environmentally Sustainable Management
Australian College of Business Intelligence
Sydney, NSW06-2024
English Certificate - English For Academic Purposes
Mercury Colleges
Sydney, NSW03-2023
Skills
- Adaptability under pressure
- Reliability and punctuality
- Decision-making
- Teamwork and collaboration
- Customer service
- Attention to detail
- Clear communication
Accomplishments
- Achieved C2 in English by completing 24 weeks of English for academic purposes with accuracy and efficiency in Mercury Colleges in Australia.
Certification
- Customer Service Training - FedEx
- Sales Certificate -Oportun
- IELTS C1
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food and Bevarage Attendant
IHG Hotels & Resorts
05.2023 - Current
Account Analyst
TWL
01.2020 - 07.2022
Customer Service Representative
First Global Response
07.2019 - 12.2019
Customer Service Representative
Sitel Call Center
10.2018 - 04.2019
Diploma - Digital Marketing
Australian College of Business Intelligence
Certificate IV - Environmentally Sustainable Management
Australian College of Business Intelligence
English Certificate - English For Academic Purposes
Mercury Colleges
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