- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I like working with my hands and fixing things
- Building computers for friends and family
- Artificial Intelligence (AI) and Machine Learning
- Video Gaming
Brad Marsh
Annandale
Summary
Aspiring IT professional currently studying a Certificate III in Information Technology through Lumify Learn, with a strong interest in technical support, troubleshooting, and computer systems. Experienced in delivering excellent customer service and communicating effectively with people from diverse backgrounds. Known for being reliable, adaptable, and eager to learn. Seeking an entry-level IT Support or Service Desk position to gain hands-on industry experience and build a long-term career in information technology.
Overview
4
4
years of professional experience
Work History
Store Team Member
Coles
Townsville, QLD
10.2025 - Current
- Facilitated customer satisfaction and fostered a positive environment for customers and team
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Trained new team members on operational procedures and customer service best practices.
- Collaborated with team to streamline tasks and uphold quality standards
- Managed stock in storeroom and on store shelves to ensure product availability
- Assisted customers with inquiries, providing exceptional service and product knowledge.
Retail Assistant → Supervisor (3rd in Charge)
Treasure Hunters
Benalla, VIC
12.2022 - 09.2025
- Began as a casual retail assistant (Dec 2022 to Mar 2024) providing customer service, operating POS systems, and assisting with stock control
- Promoted to Supervisor / 3rd in Charge (Mar 2024 - Sept 2025) overseeing daily store operations and staff during shifts
- Trained and supported team members, enhancing store performance and service quality
- Assisted customers with product selection, enhancing overall shopping experience.
- Handled cash, EFTPOS, and end-of-day balancing with accuracy
- Managed merchandising and stock rotation to optimize store presentation and inventory efficiency
- Ensured compliance with safety and operational standards, facilitating smooth store operations
Education
ICT30120 Certificate III in Information Technology -
Benalla P-12 College
Benalla12-2022
High School Diploma -
Benalla P-12 College
Benalla12-2022
Skills
- POS operation
- Merchandising
- Customer service
- Communication
- Problem solving
- Organizational skills
- Cleanliness and hygiene
- Reliability and punctuality
- Workplace safety
- Goal-oriented mindset
- Brand representation
Interests
Timeline
Store Team Member
Coles
10.2025 - Current
Retail Assistant → Supervisor (3rd in Charge)
Treasure Hunters
12.2022 - 09.2025
ICT30120 Certificate III in Information Technology -
Benalla P-12 College
High School Diploma -
Benalla P-12 College
References
- Kristy Nicholson, Store Manager, Treasure Hunter Benalla, 0413 590 347, krissy.1980@outlook.com, Former Store Manager at Treasure Hunter Benalla
- Brodi Bunter, Assistant Store Manager, Treasure Hunter Benalla, 0413172603, Former Assistant Store Manager at Treasure Hunter Benalla
Skills
Excellent customer service and communication skills, Cash handling, EFTPOS and POS operation, Stock control, rotation, and merchandising, Supervisory and shift management experience, Teamwork, reliability, and adaptability, Confident using Microsoft Office 365 (Word, Excel, Outlook), Familiar with basic cyber security practices (safe browsing, secure password management, device protection), Troubleshooting and setting up digital devices and networks, Quick learner with upcoming and advancing technology in the workplace