BRAD MCHUGH
Summary
To use my ability to work in a team environment & share my skills with others. I am self-motivated and able to work both independently and as collaborative team member. I wish to obtain a position where I can maximize my organisational skills and knowledge that will allow me to continue to grow personally and professionally whilst sharing my knowledge and skillset to others. Client-focused manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business stakeholders. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
16
16
years of professional experience
Work History
Property Management Team Leader - Partner
Highland Property Agents
11.2012 - Current
- Manage and direct property management team of 30, over 3 offices
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
- Communicated with clients and vendors positively with particular attention to problem resolution.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Enhanced operations and implemented technological innovations in collaboration with senior leadership.
- Researched industry and marketplace trends to enhance service techniques and meet client needs.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Supported regulatory compliance by overseeing audits to verify protocol adherence.
- Recruitment and hiring process and compiled training materials for new and existing team members.
- Identified market product demands and customer trends to bring in new clients and retain existing ones for sustainable profits.
- Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
- Oversee the growth of the rent roll across both residential and commercial
- Implement company policies and procedures
- Monitor policies and procedures to ensure consistency within the team
- Attend management meetings and present on department results
- Report direct to management team
- Set up and monitor of KPI's
- Manage staff within the department and relevant employment issues
- Completion of staff performance reviews
- Personally managed of small property portfolio
- Completion of all necessary documentation associated with leasing and managing properties
- Preparation and signing of tenancy lease agreements
- Responsible for arranging maintenance, repairs and renovations to properties
- Liaising between tenants, landlords and owners regarding prospective tenants, agreements, repairs and tenancy termination
- Monitoring of rental arrears
- Continuing Professional Development (CPD)
- Preparation and delivery of submissions to the Tenancy Tribunal on behalf of clients.
Summer Camp Member of Staff
Tyler Place Family Resort- USA
05.2010 - 09.2010
- Assist with the social adjustment of each camper
- Help campers plan and carry out projects and activities
- Take turns with other counsellors for various responsibilities
- Assist with camp programs and encourage camper participation
- Worked with the camp directors and other camp staff to iron out difficulties with facilities, programs and campers
- Observation of camper behaviour, assessing its appropriateness and if needed apply appropriate behaviour-management techniques
- Regular communication with Directors regarding concerns, updates, challenges.
Investment Property Specialist
Cripps & Cripps Property
02.2008 - 05.2010
- Responding to general enquiries from potential tenants
- Conducting Open for Inspections
- Preparation of property condition reports (Ingoing, Routine, Outgoing)
- Completion of all necessary documentation associated with leasing and managing properties, including the preparation and lodgement of Rental Bond Board documents, inspection reports, typing of leases, generation and distribution of monthly owner statements
- Liaising between tenants, landlords and owners regarding prospective tenants, agreements, repairs and tenancy termination
- Responsible for collection of rent from tenants and issuing of receipts in addition to investigating and arranging for the collection of rental arrears
- Continuing Professional Development (CPD)
- Marketing for new managements
- Generate new business/conduct rental appraisals
- Preparation and delivery of submissions to the Tenancy Tribunal on behalf of clients.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of properties available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, and expenses, and completed reference checking for potential tenants
- Monitored tenant behaviour and implemented action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated effectively with owners, tenants and on-site associates.
Education
Certificate in Leadership & Management -
01.2019
Senior First Aid Certificate -
01.2010
Diploma of Property (Real Estate) at TAFE NSW. Achieved Distinction Average in modules completed-Transcripts of Academic Record for summary of completed modules can be supplied. -
01.2007
Heathcote High School -
01.2006
Engadine West Public School -
01.2000
Skills
- Organization and Time Management
- Organizational Skills
- Problem-Solving
- Analytical and Critical Thinking
- Project Planning
- Team Building
- Task Prioritization
- Recordkeeping
- Research
- Friendly, Positive Attitude
- Interpersonal Communication
- Relationship Building
Personal Qualities
- Able to work efficiently as an individual or within a team
- Effective and efficient team leader
- Hard worker and thrives on long hours
- Responsible
- Honest and dependable worker
- Extremely Passionate
- Perfectionist
- Excellent communication skills
- Organised in both work and home/social life
- Excellent public speaking skill
- Effective "Time Management" skills
- Willingness to continue tertiary education & learn
Personal Information
Date of Birth: 30/03/1989
References
Allie Thompson, Rent Specialist, 0405 058 042, allie.thompson@realestate.com.au
Timeline
Property Management Team Leader - Partner
Highland Property Agents
11.2012 - Current
Summer Camp Member of Staff
Tyler Place Family Resort- USA
05.2010 - 09.2010
Investment Property Specialist
Cripps & Cripps Property
02.2008 - 05.2010
Certificate in Leadership & Management -
Senior First Aid Certificate -
Diploma of Property (Real Estate) at TAFE NSW. Achieved Distinction Average in modules completed-Transcripts of Academic Record for summary of completed modules can be supplied. -
Heathcote High School -
Engadine West Public School -
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