Brad Muzzell
Hobart
Summary
Business graduate with majors in Human Resource Management and Management, offering extensive experience in project delivery within high-pressure environments. Known for a strong work ethic, reliability, and a commitment to exceeding expectations. Demonstrates sound judgement, attention to detail, and the ability to manage multiple priorities efficiently. Skilled in stakeholder engagement, organisational strategy, and applying technical and interpersonal capabilities to deliver impactful outcomes.
Overview
14
14
years of professional experience
Work History
Senior Policy and Project Officer
Infrastructure Tasmania – Department of State Growth
02.2024 - Current
- Supported the improvement of infrastructure project delivery across government by providing advice and strategic input.
- Managed and enhance systems and reporting tools to monitor infrastructure market capacities.
- Prepared high-level documentation including Ministerial and Cabinet briefs, reports, and correspondence.
- Represented Infrastructure Tasmania in internal and external forums, engaging with stakeholders to consult and collaborate on infrastructure matters.
- Contributed to policy development, project planning, and business practices that enhance Infrastructure Tasmania’s outputs.
Project Manager
Business and Jobs – Department of State Growth
04.2022 - 02.2024
- Delivered high-level strategic advice on issues affecting Tasmanian businesses, supporting the Small Business team’s policy and program objectives.
- Designed and implemented projects across process improvement, policy development, strategy formulation, and grants management.
- Conducted research and analysis to identify trends and emerging issues in the small business sector, producing high-quality documentation including ministerial briefings, contracts, project plans, and reports.
- Built and maintained strong relationships with internal and external stakeholders, including government agencies and business representatives, to foster collaboration and maximise program impact.
- Provided leadership and guidance to stakeholders, ensuring clarity of project deliverables and alignment with strategic outcomes.
Recruitment Officer
APS Recruitment – Department of Defence
04.2021 - 04.2022
- First point of contact for customer recruitment needs and responding to customer and candidate enquiries.
- Processing customer advertising requests.
- Contributing to process improvement initiatives.
- Supporting customers through the selection process.
- Preparing documentation for candidate offers for movement types including Engagements, Promotions and Transfers.
- Baseline Security Clearance
People Transformation Lead/ People and Capability Lead/Business Delivery Lead
Bendigo and Adelaide Bank
07.2016 - 04.2021
- Implement People Plan for Consumer Connection.
- SME for recruitment for call centre, with experience in end-to-end recruitment activities and PageUp software.
- Built a regular dialogue with Senior Managers to ensure they have the people and transformation tools required to achieve business objectives.
- Supported the creation of a People and Capability Resource Library to encourage a robust and consistent approach to our people program.
- Assist leaders within Consumer Connection to properly implement people strategies and to maximise the efficiency and performance of their teams.
- Worked on many project teams with internal and external stakeholders to deliver projects in call centre.
- Contribute to the development and maintenance of the Consumer Connection career map.
- Responsible for the delivery of the weekly communications for the whole business unit.
- Reworked existing staff movement documents to create a Staff Request Form that could be used for several request types which led to efficiencies and clarity for users.
- Design and build Capability Assessment documentation and processes and then rolling out program to call centre.
- Identifying and implementing improvements to processes and documentation.
- Collaborate with others to develop specific recruitment strategies and tools, induction and training methodology, skills development programs and retention initiatives.
Senior People Advisor
People and Performance- Bendigo and Adelaide Bank
07.2018 - 01.2019
- Working within a small team to partner and deliver HR advice, support and guidance to all levels of the organisation.
- Provided staff coaching, advice, guidance and support to assist in career planning, management and advancement.
- Provide advice to leaders around development of effective position descriptions within People and Culture guidelines.
- Drive and educate staff in the performance and development process and system with the objective of embracing a performance and development culture.
- Partner with hiring managers to set up the best interviewing and selection techniques.
- Together with hiring-managers, execute a best-practice recruitment process.
- Secondment
Implementation Lead
Call Connection & Online Engagement - Bendigo and Adelaide Bank
09.2015 - 07.2016
- Built close working relationships with the key project stakeholders at all levels and relevant groups across the organisation using liaising and communication skills.
- Authored an analysis paper on Phone Banking (current state, costs, usage, recommendations).
- Implemented various projects and process into the business including digital platform upgrades.
- Coordinated the prioritisation of projects within Consumer Connection.
- Identified and supported benefits realisation that can be implemented to support all Change and in business initiatives.
- Continuously searched for, identified and captured cost reduction and value enhancement opportunities.
- Developed and improved relevant reporting.
- Managed and monitored the execution of business implementation plans.
Customer Engagement Consultant (Digital Payments Project)
Retail - Bendigo & Adelaide Bank
01.2014 - 01.2015
- One of two members of Engagement Team within Retails Sales charged with the responsibilities of implementing a pilot release of a new digital product.
- Created a business development program for branches and led meetings with potential business clients with branch managers.
- Organised Engagement and Promotion events for product offering with community groups, businesses and customers.
- Involved extensive business to business sales which relied on building strong relationships.
- Researched target markets and developed Engagement Plan, Sales and Market Plan and Execution Plan.
- Provided expert advice on digital product offerings to clients, branch staff and community stakeholders.
- Utilised available customer analytics to drive value proposition.
Graduate Program
Bendigo and Adelaide Bank
02.2012 - 12.2013
- The Graduate Program is a two year program that consists of four rotations in the following keys units of the organisation: Retail, Wealth, Risk and Finance & Treasury. The purpose of the Graduate Program is to provide a holistic experience of the Bank and to provide support to become a young leader for the Bank. The Bank received over 300 applications with the top four securing a place.
Education
Bachelor of Business - HR Management and Management
La Trobe University
01.2009
Skills
- Organisational skills
- Communication skills
- Planning and time management
- Analysis and reporting skills
- Strong digital literacy
- Problem solving skills
- Project management skills
- Administration skills
- Stakeholder relations
Websites
ATTRIBUTES
- Business Acumen
- Problem Solving
- Quick Learner
- Strong Communication
- Decision Making
- Goal Orientated
- Self-Motivated
- Adaptability
Timeline
Senior Policy and Project Officer
Infrastructure Tasmania – Department of State Growth
02.2024 - Current
Project Manager
Business and Jobs – Department of State Growth
04.2022 - 02.2024
Recruitment Officer
APS Recruitment – Department of Defence
04.2021 - 04.2022
Senior People Advisor
People and Performance- Bendigo and Adelaide Bank
07.2018 - 01.2019
People Transformation Lead/ People and Capability Lead/Business Delivery Lead
Bendigo and Adelaide Bank
07.2016 - 04.2021
Implementation Lead
Call Connection & Online Engagement - Bendigo and Adelaide Bank
09.2015 - 07.2016
Customer Engagement Consultant (Digital Payments Project)
Retail - Bendigo & Adelaide Bank
01.2014 - 01.2015
Graduate Program
Bendigo and Adelaide Bank
02.2012 - 12.2013
Bachelor of Business - HR Management and Management
La Trobe University
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