HABIB HAADI
Melbourne,Australia
Summary
Customer-focused analyst with experience in high-volume contact centre environments, supporting vulnerable customers through complex issues. Skilled in de-escalation, accurate information handling, and working within regulated, process-driven settings. Seeking a fraud operations role to apply strong communication, judgement, and problem-solving skills in protecting customers and reducing risk.
Overview
2026
2026
years of professional experience
Work History
Ramp Agent
Swissport
Melbourne, Australia
06.2025 - Current
- Operating ground service equipment to manage baggage, cargo, and mail handling with precision and efficiency
- Communicating clearly with diverse teams using standard hand signals and coordination protocols to direct aircraft safely on tarmac
- Maintaining meticulous attention to detail ensuring compliance with safety, security, and operational procedures
- Security clearance holder - maintain strict adherence to secure environment protocols
Telephone Debt Collection Consultant
Commercial Credit Services
Mulgrave, Australia
01.2024 - 06.2025
- Managed 500+ client accounts weekly, demonstrating exceptional organisational skills and administrative accuracy
- Navigated complex and sensitive customer situations with professionalism, empathy, and effective communication
- Diagnosed client issues and provided tailored solutions, negotiating payment arrangements whilst maintaining positive relationships
- Documented all interactions accurately in database systems, ensuring comprehensive records for follow-up support
- Handled high-volume inbound and outbound calls while maintaining a calm, professional tone
Customer Care Consultant (Upcoming)
Firstsource Solutions Australia
Melbourne, Vic
- Selected for a high-volume inbound contact centre role supporting customers in sensitive circumstances
- Role required empathetic communication, de-escalation, and strict confidentiality
- Training commencing January 2026 in a regulated, customer-focused setting
Education
Bachelor of Science - Data Science
University of Melbourne
Parkville, Melbourne, Australia12.2025
Victorian Certificate of Education VCE -
Melbourne High School
South Yarra, Melbourne, Australia12.2022
Skills
- Customer service and client support
- Call handling and conflict resolution
- Clear and confident communication
- Team collaboration and coordination
- Organised
- Ability to work in high-pressure environments
Languages
- English, Fluent
- Urdu/Hindi/Punjabi, Conversational
Achievements
- Best Collector - (September 2024) $29,936.71 in resolved accounts
- State Cricket Runners-Up (2017)
- Duke of Melbourne High School (2022)
Timeline
Ramp Agent
Swissport
06.2025 - Current
Telephone Debt Collection Consultant
Commercial Credit Services
01.2024 - 06.2025
Customer Care Consultant (Upcoming)
Firstsource Solutions Australia
Bachelor of Science - Data Science
University of Melbourne
Victorian Certificate of Education VCE -
Melbourne High School