Bradley Richards
Toowoomba,Qld
Summary
- Excellent computer skills
- Customer service experience
- Able to grasp concepts quickly
- Outstanding communication Skills
- Works well within a team environment
- Friendly and outgoing personality
- Holder of a Blue Card
- Open Drivers License
Overview
12
12
years of professional experience
Work History
Disability Support Worker
Big Dog Support Services
04.2018 - Current
- Improved client independence by developing personalised support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Kept accurate records for client files and handled related paperwork.
- Maintained detailed records of patient progress, documentation of services and case notes.
Medical Receptionist
Shieldaig Medical Centre
06.2017 - 11.2017
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Administrative Officer
COMMUNITY ACCESS RESPITE SERVICES
06.2015 - 12.2016
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Tend to client enquiries
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Assisted with rostering of carers
- General assistance to the Executive Director of the business
Disability Support Worker (Casual While at School)
COMMUNITY ACCESS RESPITE SERVICES
06.2012 - 12.2014
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Improved client independence by developing personalised support plans tailored to individual needs and goals.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Education
Certificate IV Disability Services
Help Training Institute
Brisbane, QLD03.2016
Year 12 Graduate
Toowoomba State High School
Toowoomba, QLD12.2014
Skills
- Case Management
- Personal Care
- Disability Services
- Client Needs Assessment
Timeline
Disability Support Worker
Big Dog Support Services
04.2018 - Current
Medical Receptionist
Shieldaig Medical Centre
06.2017 - 11.2017
Administrative Officer
COMMUNITY ACCESS RESPITE SERVICES
06.2015 - 12.2016
Disability Support Worker (Casual While at School)
COMMUNITY ACCESS RESPITE SERVICES
06.2012 - 12.2014
Certificate IV Disability Services
Help Training Institute
Year 12 Graduate
Toowoomba State High School