Brad Tonks
Gloucester,NSW
Summary
Proven leader with a track record of enhancing productivity and customer satisfaction at Townsend Electrical. Expert in electrical troubleshooting and fostering exceptional customer service, adept at driving team performance and reducing costs through strategic negotiations. Skilled in mechanical and electrical systems, consistently delivering projects that meet rigorous quality standards.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Team Leader
Level Electrical & Air
06.2020 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
Retained Senior Firefighter
Fire & Rescue NSW
12.1999 - Current
- Responded to emergency calls and provided medical assistance to injured individuals.
- Assisted with regular maintenance of firefighting equipment.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Diagnosed and located hazardous materials and other sources of fires.
- Controlled hazardous materials and waste incidents to avoid fires and injuries.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Collaborated with fellow firefighters to effectively manage hazardous materials incidents, minimizing environmental impact.
- Rescue Operator
Leading Hand
Townsend Electrical
10.2004 - 06.2020
- Facilitated smooth workflows by proactively identifying potential issues and implementing corrective measures.
- Promoted safety awareness among the workforce, leading to reduced incidents and accidents on site.
- Trained employees how to fix problems, correct mistakes, and maximize productivity.
- Communicated effectively with clients to identify needs, gather feedback, and provide regular updates on project status.
- Applied troubleshooting and diagnostics abilities to assess repair and maintenance needs.
- Mentored junior staff members to enhance their technical skills and boost overall team performance.
- Leveraged technical expertise to troubleshoot equipment malfunctions and restore normal operations quickly.
- Oversaw procurement activities, ensuring timely delivery of materials while minimizing costs through strategic negotiation tactics.
- Increased client satisfaction rates by consistently delivering exceptional service in line with their expectations.
Owner
Gloucester Refrigeration & Air Conditioning
12.1991 - 10.2005
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Maintenance Fitter
Dairy Farmers
02.1999 - 04.2001
- Inspected and maintained equipment to keep items in top working condition.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
Education
Trade Certificate - Refrigeration & Air Conditioning
Tighs Hill TAFGE
11.1984
Skills
- Mechanical Troubleshooting
- Exceptional customer service
- Low-voltage Systems
- Electrical Troubleshooting
- Electrical testing
- Wiring techniques
- HVAC Controls
- Motor Controls
- Variable Frequency Drives
- Energy management
Certification
- Contractors Licence Refrigeration & Air Conditioning
- Refrigerant Handling Licence
- High Risk Work, Boiler Attendant Intermediate, Fork Lift Operator
- Craftsman's Certificate Engineering Mechanical
- White Card General Construction
- Work Safely at Heights
- Low Voltage Rescue
- CPR Certificate
- First Aid Certificate
- Work in Confined Spaces
- Working With Children Check
- Recuse Operator
Timeline
Team Leader
Level Electrical & Air
06.2020 - Current
Leading Hand
Townsend Electrical
10.2004 - 06.2020
Retained Senior Firefighter
Fire & Rescue NSW
12.1999 - Current
Maintenance Fitter
Dairy Farmers
02.1999 - 04.2001
Owner
Gloucester Refrigeration & Air Conditioning
12.1991 - 10.2005
Trade Certificate - Refrigeration & Air Conditioning
Tighs Hill TAFGE
- Contractors Licence Refrigeration & Air Conditioning
- Refrigerant Handling Licence
- High Risk Work, Boiler Attendant Intermediate, Fork Lift Operator
- Craftsman's Certificate Engineering Mechanical
- White Card General Construction
- Work Safely at Heights
- Low Voltage Rescue
- CPR Certificate
- First Aid Certificate
- Work in Confined Spaces
- Working With Children Check
- Recuse Operator
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