Brad (Bradley) Kellehear
Brisbane,QLD
Summary
Proven leader with a track record of building team productivity and morale with all previous employers. Skilled in motivational abilities and managing operations efficiently, achieving significant improvements performance. Excels in employee coaching and fostering collaboration, demonstrating adaptability and a results-driven approach. Goal-oriented Team Manager driven to meet team performance objectives and achieving set targets. Offering many years of extensive leadership experience in multiple industries. Committed individual well-versed in providing thorough training, setting achievable team goals and fostering a sense of belonging. Superb oral communication skills paired with excellent time management and leadership abilities. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Dynamic individual with hands-on experience and a talent for navigating unknown challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure this position. Ready to help team achieve company goals.
Overview
39
39
years of professional experience
1
1
Certification
Work history
Bakery Team Manager
Woolworth's Supermarket
Meadowbrook
03.2019 - Current
- Led team member relations through effective communication, coaching, training, and development.
- Boosted team member satisfaction through performance reviews, constructive feedback, and one on one development.
- Enhanced team productivity by implementing efficient task delegation, time management strategies and beneficial training across multiple positions within the department.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Foster a team across multiple facets of the stores to allow team growth, knowledge, continued rostering and retention.
- Improved overall team morale with effective motivational techniques, recognition, and transparent communication practices.
- Engage with customers and community to deliver a high standard of understanding and support through an ever changing environment, financially and emotionally.
- Support and engage with external and internal providers to foster a strong relationship driving high standards and higher results.
- Timely management of inventory in and out for a seamless continues high quality production of product daily.
- Utilise extensive reporting channels to continually improve and develop our business.
- Care to deliver a non-compromising high work place safe environment through utilising and implementation of best practise industry standards.
Assistant Bakery Team Manager
Woolworths Supermarket
Cornubia, Qld
04.2018 - 03.2019
Inventory Manager
Woolworths Supermarket
Kuraby, QLD
08.2015 - 04.2018
Grocery Team Manager
Woolworths Supermarket
Mount Gravatt, QLD
08.2014 - 08.2015
Grocery Team Manager
Woolworths Supermarket
Oxley, QLD
08.2013 - 08.2014
Grocery Team Manager
Woolworths Supermarket
Sunnybank Hills, Qld
06.2013 - 08.2013
Grocery Team Manager
Woolworths Supermarket
Mount Gravatt, QLD
01.2013 - 06.2013
Inventory Manager
Woolworths Supermarket
Mount Gravatt
06.2011 - 01.2013
Perishables Team Manager
Woolworths Supermarket
09.2010 - 06.2011
Replenishment Team Leader
Woolworths Supermarket
Mount Gravatt, QLD
11.2009 - 09.2010
Assistant Replenishment Team Manager
Woolworths Supermarket
Mount Gravatt, QLD
07.2009 - 11.2009
Replenishment Team Member
Woolworths Supermarket
Mount Gravatt, QLD
03.2008 - 07.2009
Health Assistant Nurse
First Choice Care Nursing Agency
Brisbane, QLD
08.2008 - 05.2009
- Assisted with patient intake and discharge procedures, contributing to an efficient workflow within the healthcare facility.
- Informed nursing staff of any changes observed in a patient''s condition allowing for proactive adjustments to care plans.
- Received positive feedback from both nursing staff members and patients for dedication to quality care provision throughout clinical rotations.
- Improved patient care by assisting nursing staff with daily tasks and activities.
- Facilitated patient recovery by providing emotional support, encouragement, and education on self-care routines after discharge from the hospital setting.
- Developed strong rapport with patients through empathy-based approaches tailored to individual preferences or concerns.
- Enhanced patient satisfaction by providing compassionate and attentive support during their stay.
- Provided pre and post-operative care to patients, aiding in their safe recovery from surgical procedures.
- Complied with all relevant policies and regulations regarding infection control measures within the healthcare facility.
- Contributed to a safe and hygienic environment by maintaining cleanliness in patient rooms and common areas.
- Participated in ongoing training programs to expand skillset and maintain up-to-date knowledge on best practices in nursing care.
- Supported patients'' physical wellbeing through assistance with mobility exercises and ambulation.
- Reduced nurse workload, enabling them to focus on more critical tasks, by taking charge of routine patient monitoring duties.
- Assisted in the administration of medications under supervision, ensuring accurate dosage and timely delivery.
- Performed routine inventory checks for medical supplies ensuring consistent availability of necessary items.
- Aided nursing personnel in managing emergency situations, applying learned techniques for optimal outcomes.
- Documented vital signs accurately and consistently, contributing to efficient record-keeping processes within the facility.
- Ensured proper use of equipment while aiding patients with daily tasks such as bathing, dressing, or eating meals.
- Promoted effective communication between patients, families, and healthcare professionals by serving as a liaison when necessary.
- Worked alongside experienced nursing professionals to learn new procedures.
- Reported abnormal findings or changes in physical, mental, and emotional conditions to RN.
- Bathed, changed and fed patients suffering from discomfort, ailments and disabilities to provide extra assistance and care.
- Advocated for and strived to protect health, safety, and rights of patient.
- Monitored patient health status to detect changes and unusual patterns and report to medical staff.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Upheld infection control and prevention policies across different patient-facing areas.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Residential Care Worker
Blue Care
Coopers Plains QLD 4108
08.2008 - 03.2009
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Helped clients move in and out of beds, baths, wheelchairs and automobiles.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Contributed to staff development through participation in training sessions, workshops, and professional development opportunities.
- Provided medication management services, ensuring proper administration and adherence to prescribed treatment plans.
- Facilitated effective communication between clients, family members, and other caregivers while maintaining confidentiality as required.
- Participated in case conferences, sharing information on clients progress and collaborating on strategies for continued improvement.
- Conducted ongoing assessments of clients needs, making necessary adjustments to care plans as required.
- Developed strong relationships with clients and their families by maintaining open lines of communication and providing emotional support.
- Collaborated with a multidisciplinary team to create comprehensive care plans tailored to each clients unique needs.
- Ensured compliance with regulatory standards by adhering to established policies and procedures.
- Assisted in meal planning, preparation, serving meals ensuring that nutritional requirements are met for each client.
- Improved overall safety in the clients residents by conducting regular safety assessments and addressing potential hazards.
- Enhanced clients satisfaction by providing personalized care and attention to individual needs.
- Maintained detailed records of resident progress, ensuring accurate documentation for future reference.
- Conducted regular health monitoring of residents and promptly reporting any changes in condition to appropriate medical professionals.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Upheld infection control and prevention policies across different patient-facing areas.
- Followed directions of licensed nurses to administer medications and treatments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Aged Care Worker
Tri-Care
Mount Gravatt, QLD
07.2008 - 11.2008
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
- Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
- Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
- Promoted social interaction for isolated seniors through engaging group activities.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained frequent supervision of residents unable to call for assistance.
- Contributed to a positive team culture by fostering open communication and collaboration among colleagues.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Provided emotional support to families during difficult times, offering reassurance and guidance.
- Facilitated smooth transitions between shifts by providing detailed handover reports on residents'' progress and needs.
- Increased resident satisfaction ratings through a consistent focus on effective communication and empathetic caregiving.
- Ensured timely completion of required documentation, maintaining accuracy in medical records management systems.
- Conferred with supervisor to discuss patient condition and medical care.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Entrusted to handle confidential and sensitive situations in professional matter.
Resolutions Manager
NRMA Insurance Qld
Brisbane, QLD
05.2007 - 02.2008
- Enhanced customer satisfaction by efficiently guiding the team in resolving complex issues and implementing appropriate solutions.
- Implemented new procedures that resulted in the improved efficiency and effectiveness ability of the resolutions teams processes.
- Contributed significantly towards enhancing the reputation of the company as a customer-centric organization by focusing on prompt and effective resolutions.
- Introduced new tools that streamlined the workflow for the resolutions team, saving time and thus allowing more time to focus on stronger outcomes for our clients.
- Led employee engagement through effective communication, coaching, training, and development.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Evaluated team performance, provide timely coaching and training thus increasing quality of work and motivation.
- Boosted team satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Fostered strong relationships with internal clients through attentive project management, timely issue resolution, and proactive status updates on project milestones.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Implemented new software tools to automate repetitive tasks, enhancing team efficiency.
- Established clear performance metrics, enabling transparent evaluation of team progress.
- Coached junior team members, improving their skills and confidence in their roles.
- Created knowledge-sharing platform, facilitating easier access to information and best practices among team members.
- Facilitated cross-functional team meetings to foster collaborative work environment, leading to innovative solutions.
- Streamlined communication within team, ensuring all members were aligned with project goals and timelines.
- Spearheaded quality assurance initiatives, resulting in fewer errors and higher client satisfaction.
- Involvement community programs to enhance company's brand image and social responsibility.
- Optimized resource allocation, ensuring right personnel were assigned to key tasks.
- Fostered culture of continuous improvement, encouraging team members to pursue professional development opportunities.
- Reduced turnover rates by implementing comprehensive feedback and support system for team members.
- Led development and execution of strategic plans to meet company objectives, driving team success.
- Promoted customer-centric approach, leading to greater client positive outcomes.
- Coordinated with other department heads to ensure alignment of team goals with overall company strategy.
- Achieved significant improvements in team morale by recognizing and rewarding outstanding performance.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Project Team Member
NRMA Insurance
Brisbane, QLD
09.2007 - 12.2007
- Contributed to successful project completion by consistently meeting deadlines and fulfilling assigned tasks promptly.
- Conducted thorough research to gather necessary data for informed decision-making within the project team.
- Integrated stakeholder feedback into project plans as needed, adapting quickly to changing requirements or priorities while maintaining focus on achieving goals initially set forth in the plan''s development stages.
- Involvement in weekly activity and flow of projects through multiple departments to verify on-time product delivery.
- Completed assignments ahead of deadline.
- Collaborated closely with cross-functional teams to align project objectives and deliverables with overall business strategy.
- Reduced project timeline for successful completion through diligent task management and prioritization.
- Adhered to established industry standards when executing tasks, ensuring compliance with relevant regulations or guidelines.
- Served as a valuable liaison between internal departments involved in the collaborative process by effectively relaying critical information across various parties involved throughout each stage of the project''s life cycle.
- Adhered to industry practices, company standards and safety protocols in work.
- Participated in ongoing professional development opportunities for continued growth as a Project Team Member role contributor.
- Maintained accurate documentation of all project-related information for easy reference during future initiatives or audits.
- Jointly evaluate potential risks and devised mitigation strategies to ensure smooth project execution.
- Developed project timelines for product lines from kickoff through production and online content development based on marketplace requirements.
- Fostered a positive team environment through open communication channels and regularly scheduled checkins.
- Cultivated strong relationships with internal clients, understanding their needs and ensuring project objectives were met.
- Support sustainable audits for projects, leading to more environmentally friendly practices being adopted.
- Resolved critical project issues, ensuring minimal impact on timelines and scope.
- Demonstrated flexibility in adapting to new roles or responsibilities within the project team as needed, contributing to overall project success by providing support wherever necessary.
- Fostered culture of continuous improvement with regular feedback sessions, boosting overall project quality.
- Managed project timelines to accommodate unexpected changes, minimizing disruptions to project flow.
- Simplified complex project requirements for better team understanding, ensuring everyone was on same page.
- Enhanced team collaboration with involvement in weekly stand-ups to address project hurdles.
- Monitored project progress, identified risks and advised if corrective action was needed.
Call Centre Team Leader
NRMA Insurance
Brisbane, QLD
04.2006 - 05.2007
- Collaborated with other departments to resolve complex customer issues, ensuring overall company success and client satisfaction.
- Partnered with management on strategic initiatives aimed at enhancing overall business effectiveness through improved customer engagement and team performance.
- Requested team member feedback regarding existing operations and analyzed findings to improve policies and procedures.
- Served as an escalation point for challenging customer situations, resolving conflicts professionally while preserving strong client relationships.
- Maintained accurate records of team metrics and performance data, using insights to drive continuous improvement efforts across the call centre operation.
- Reduced employee turnover rates through effective coaching techniques and ongoing support for team member success.
- Communicated frequently and openly to motivate team members and drive goal achievement.
- Implemented new call centre strategies and procedures, leading to enhanced productivity and customer service quality.
- Coached team members regarding call strategy to effectively reach targets and foster customer retention.
- Participated in brainstorming sessions, providing feedback and executing new tactics to improve campaign and agent performance.
- Improved customer satisfaction ratings by consistently providing high-quality support and addressing customer concerns in a timely manner.
- Assisted with recruitment efforts by participating in interviews, helping to select top talent to join the call centre team.
- Provided knowledge and resources to prepare each team member for success and top performance.
- Promoted a culture of continuous learning, providing ongoing training opportunities and resources for call centre team members.
- Conducted regular performance reviews for team members, identifying strengths and opportunities for development to foster professional growth.
- Ensured compliance with company policies and industry regulations through diligent oversight of daily call centre operations.
- Championed process improvements within the team, streamlining workflows and increasing overall efficiency.
- Coached and mentored team members for improved performance, resulting in increased call handling efficiency and reduced wait times.
- Managed scheduling and shift rotations, ensuring adequate staffing levels to maintain optimal call centre performance.
- Fostered a positive work environment by promoting open communication, teamwork, and employee recognition initiatives.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behaviour identification.
- Monitored call volume, call length and other related metrics and consistently met objectives.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Executed Monthly Performance Plans with team to identify knowledge gaps.
Personal Lending Direct Services Team Leader
Westpac Banking
Brisbane, QLD
10.2005 - 04.2006
- Deliver performance expectations to the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among a highly performance driven team, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders located across Australia to establish shared goals and ensure alignment across teams to deliver best practice results for our clients.
- Evaluated team member performance against established objectives during regular reviews utilising call monitoring and other tools, offering praise for achievements or identifying areas requiring further development.
- Mentored career orientated team members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Utilises comprehensive reporting system to track team performance and identify areas for improvement.
- Implement improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion through team building activates and a couture of belonging.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Impower the team with the Westpac mission and goals to help them achieve success.
- Ensured compliance with company policies and procedures as well as industry regulations through diligent oversight of daily operations and team adherence to guidelines.
Card Services Call Centre Team Leader
Westpac Banking Group
Brisbane, QLD
12.2004 - 10.2005
- Collaborated with other team leaders to resolve and educate teams on customer issues, ensuring overall client satisfaction.
- Engaged with leaders on strategic initiatives aimed at enhancing overall business effectiveness through improved customer engagement and team performance.
- Communicated frequently and openly to motivate team members and drive positivity for team members thus providing outstanding results for our customers.
- Implemented Westpac call centre strategies and procedures, leading to enhanced productivity and customer service quality.
- Served as an escalation point for challenging customer situations, resolving conflicts professionally while preserving strong client relationships.
- Participated in brainstorming sessions, providing feedback and executing new tactics to improve retention levels within the call centre.
- Improved customer satisfaction ratings by consistently providing high-quality support and addressing team member concerns in a timely manner.
- Adapted Westpac call centre operations in response to evolving business needs, ensuring seamless transitions during periods of change and growth.
- Managed scheduling and shift rotations, ensuring adequate team levels to maintain optimal call centre performance.
- Continually provide knowledge and resources to ensure each team member has the best platform for success and be a top performer.
- Ensured compliance with company policies and industry regulations through diligent oversight of daily call centre operations.
- Oversaw call-monitoring, coaching, performance and corrective action for all team members.
- Fostered a positive work environment by promoting open communication, teamwork, and employee recognition initiatives.
- Assisted with recruitment efforts by participating in interviews, helping to select top talent to join the call centre team.
- Executed Monthly Performance Plans with team members to to identify knowledge gaps.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Attended safety training meetings to learn procedures for handling medical and fire emergency situations.
Customer Service Call Centre Representative
Westpac Banking Corporation, WBC
Brisbane, QLD
09.2003 - 12.2004
- Assisted customers every day with positive attitude and focus on customer satisfaction.
- Participated in quality assurance activities such as reviewing my own recorded calls for compliance with company standards.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Retained customers by offering alternative solutions during difficult interactions, always looking for the best possible customer outcome.
- Achieved Westpac performance goals through effective call management, customer engagement and sales targets.
- Demonstrated a commitment to ongoing professional development by participating in regular trainings on new products, services, policies, procedures updates.
- Delivered first-call resolution by thoroughly understanding products and services offered and providing accurate information to our customers.
- Contributed to team success by actively participating in training sessions, workshops, and team building activities.
- Buddy up with new team members on best practices, policies, and procedures while providing ongoing guidance and support during their onboarding process.
- Improved overall team performance by sharing best practices, tips, and techniques with peers during team meetings and one-on-one coaching sessions.
- Maintained up-to-date knowledge of product and service changes.
- Build customers knowledge about billing, payment processing and support policies and procedures.
Customer Service Teller
Bank Of Queensland
Brisbane, QLD
01.2003 - 09.2003
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Improved overall branch performance by meeting and exceeding sales goals.
- Supported branch management in achieving operational excellence.
- Ensured compliance with all relevant regulations, safeguarding both customer information and bank assets.
- Skillfully promoted additional banking products based on individual customer needs, increasing cross-selling success rates.
- Reduced transaction errors by maintaining meticulous attention to detail in all aspects of work.
- Participated in community events as a representative of the bank, fostering strong connections within the local area through corporate involvement with the Qld Reds Rugby team at the time.
- Maintained high levels of accuracy in handling cash, ensuring proper documentation and adherence to bank policies.
- Provided exceptional service to customers, addressing their needs and building lasting relationships.
- Balanced daily cash drawers accurately, ensuring accountability for all financial transactions processed throughout the day.
- Handled customer inquiries with professionalism, demonstrating thorough knowledge of products and services.
- Managed high volumes of customer transactions during peak times while maintaining excellent service standards.
- Increased efficiency by staying up-to-date on the latest banking technologies and systems.
- Maintained friendly and professional customer interactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
- Processed applications for new accounts.
Wholesales Assistant Manager
Miniature Bearing Australia
Brisbane, QLD
05.2000 - 12.2002
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organised office environment to enhance the customer experience.
- Developed strong working relationships with business manager, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved operational efficiency by adopting new technology for inventory management.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Wholesale Sales Representative
General Stationery Supplies
Brisbane, QLD
12.1995 - 05.2000
- Provided superior service to customers by quickly responding to requests, suggestions and concerns.
- Managed a portfolio of accounts, meeting sales targets while maintaining high levels of customer satisfaction.
- Managed prospective leads and existing accounts to forecast revenue and develop long-term business partnerships.
- Negotiated pricing and volume with vendors to fit customer's budget and generate maximum gross profit.
- Increased wholesale sales by developing strong relationships with clients and providing exceptional customer service.
- Demonstrated exceptional time management skills by balancing multiple priorities, including client meetings, sales calls, and administrative tasks efficiently without sacrificing quality or results.
- Provided ongoing support to existing clients, addressing any issues or concerns promptly to maintain positive business relationships.
- Developed customized presentations tailored to individual clients'' needs, demonstrating the value of our products to the end user.
- Effectively communicated the selling points and benefits of our products to potential customers, resulting in increased interest and sales growth.
- Maintained detailed records of travel expenses, sales activities, including client interactions, orders, and follow-up communication.
- Participated in monthly sales meetings with owners to review progress toward goals, discuss upcoming opportunities and future territory trips.
- Serviced existing accounts on regular basis to maximize revenue.
- Managed sales plan activities, promotions and product launches.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Proactively managed client correspondence and recorded tracking and communications.
- Worked closely with commercial operational departments to schedule targeted promotional campaigns.
Sales Representative
Officeworld
Murwillumbah, NSW
01.1995 - 11.1995
Sales Representative
Parry's Office Supplies
Lismore, NSW
02.1994 - 01.1995
Owner Operator
Blue Ribbon Florist
Moree, NSW
03.1989 - 01.1994
Bartender Waiter
Cascades Bar Gill & Cinema
Moree, NSW
10.1990 - 10.1993
Bartender Waiter Reception Room Attendant
Burke and Wills Motor Inn
Moree, NSW
12.1988 - 10.1989
Shop Assistant
Coles Supermarket
Moree, NSW
09.1985 - 10.1988
Education
No Degree - Home & Community Care Certificate III CHC30202
TAFE Queensland
No Degree - Aged Care Work Certificate III CHC30102
TAFE Queensland
No Degree - High School
Courallie
Accomplishments
Continuous improvement involving a diverse bakery team ranging in age and experience. Bring this team together from multiple areas of the greater business to deliver common goals of great quality, timely production, enhanced customer service and strong grounding of support for each other.
Certification
Introduction to Chain of Responsibility for Distribution/Receivals/Dispatch
Site Control
Atlas Training for Electric Walkie Stacker
Atlas Training for Electric Pallet Jack
Manual Pallet Jack Training
Incident and Hazard Management
Work Place Health & Safety Compliance
PPE & Safety Equipment Safety
Leading Food Safety
Leading Manual Handing Best Practice
Product Withdrawal/Recall Management
Warden Training
Fire Safety Qld
Emergency Response Team Training
Electrical and Gas Safety
COVID-19 (Australia)
Dealing with Workplace Abuse and Violence
Fraud, Bribery and Corruption
Armed Robbery Awareness
Australian Privacy & Spam Act Awareness
Visa Compliance, Right to Work for Managers
Payroll/Rostering & Labour Demand Guidelines
Managing Customer Service
Understand Customer Needs/Putting Customers First
Maintain Standards in Customer Service
Engagement with Customers Service
Intervention & Handling Customer Concerns
Dealing and Defusing Aggressive Customers
Team & Customer Engagement Workshop
Leading with Purpose & Impact - Customer Care & Connection Workshop
Merchandise and Managing Product Availability
Managing Stock Loss
Workplace Training & Coaching
Effective Communication
Creative Problem Solving
Managing Misconduct
Managing Change
Managing Performance
Lead Team Wellbeing
Purpose Driven Leadership
People Basics & Hire for Attitude
Coaching Pathways for Managers
Department Managers - Growth in Role
Department Managers - Leading Myself
Department Managers - Leading Others
Department Managers - Developing a Team First Culture
On-line Department Management Training
Fruit & Veg Department Management Training
Front of Store Department Management Training
Bakery Department Management Training
Grocery Department Management Training
Replenishment Management Training
Leading the Store Management Training
Inventory Management Training
Leading - Teams / Support / Management
Financial Acumen for Managers
Values Based Leadership
LSI - by Human Synergistics, L ife S tyles I nventory, a tool for measuring the way leaders see themselves and the way others see them.
GSI - by Human Synergistics, G roup S tyles I nventory, assess the style or styles of your leadership team.
Myers-Briggs Type Indicator, understanding your psychological type for better leadership and personal growth.
Advanced Mindset Academy - NLP, N euro- L inguistic Programming, empowering tool assisting leaders how to think rather than what to think.
Accelerated Learning Laboratory - understanding the influences of situational factors in your cognitive ability. Australian Graduate School of Management Faculty of Business UNSW, Sydney
Recruitment, Retention and Selecting for High Performance - accreditation workshop, Swinburne University of Technology
Creative Icebreakers, Introductions and Hellos - workshop for trainers and facilitators, Business Training Works.
Timeline
Bakery Team Manager
Woolworth's Supermarket
03.2019 - Current
Assistant Bakery Team Manager
Woolworths Supermarket
04.2018 - 03.2019
Inventory Manager
Woolworths Supermarket
08.2015 - 04.2018
Grocery Team Manager
Woolworths Supermarket
08.2014 - 08.2015
Grocery Team Manager
Woolworths Supermarket
08.2013 - 08.2014
Grocery Team Manager
Woolworths Supermarket
06.2013 - 08.2013
Grocery Team Manager
Woolworths Supermarket
01.2013 - 06.2013
Inventory Manager
Woolworths Supermarket
06.2011 - 01.2013
Perishables Team Manager
Woolworths Supermarket
09.2010 - 06.2011
Replenishment Team Leader
Woolworths Supermarket
11.2009 - 09.2010
Assistant Replenishment Team Manager
Woolworths Supermarket
07.2009 - 11.2009
Health Assistant Nurse
First Choice Care Nursing Agency
08.2008 - 05.2009
Residential Care Worker
Blue Care
08.2008 - 03.2009
Aged Care Worker
Tri-Care
07.2008 - 11.2008
Replenishment Team Member
Woolworths Supermarket
03.2008 - 07.2009
Project Team Member
NRMA Insurance
09.2007 - 12.2007
Resolutions Manager
NRMA Insurance Qld
05.2007 - 02.2008
Call Centre Team Leader
NRMA Insurance
04.2006 - 05.2007
Personal Lending Direct Services Team Leader
Westpac Banking
10.2005 - 04.2006
Card Services Call Centre Team Leader
Westpac Banking Group
12.2004 - 10.2005
Customer Service Call Centre Representative
Westpac Banking Corporation, WBC
09.2003 - 12.2004
Customer Service Teller
Bank Of Queensland
01.2003 - 09.2003
Wholesales Assistant Manager
Miniature Bearing Australia
05.2000 - 12.2002
Wholesale Sales Representative
General Stationery Supplies
12.1995 - 05.2000
Sales Representative
Officeworld
01.1995 - 11.1995
Sales Representative
Parry's Office Supplies
02.1994 - 01.1995
Bartender Waiter
Cascades Bar Gill & Cinema
10.1990 - 10.1993
Owner Operator
Blue Ribbon Florist
03.1989 - 01.1994
Bartender Waiter Reception Room Attendant
Burke and Wills Motor Inn
12.1988 - 10.1989
Shop Assistant
Coles Supermarket
09.1985 - 10.1988
Introduction to Chain of Responsibility for Distribution/Receivals/Dispatch
Site Control
Atlas Training for Electric Walkie Stacker
Atlas Training for Electric Pallet Jack
Manual Pallet Jack Training
Incident and Hazard Management
Work Place Health & Safety Compliance
PPE & Safety Equipment Safety
Leading Food Safety
Leading Manual Handing Best Practice
Product Withdrawal/Recall Management
Warden Training
Fire Safety Qld
Emergency Response Team Training
Electrical and Gas Safety
COVID-19 (Australia)
Dealing with Workplace Abuse and Violence
Fraud, Bribery and Corruption
Armed Robbery Awareness
Australian Privacy & Spam Act Awareness
Visa Compliance, Right to Work for Managers
Payroll/Rostering & Labour Demand Guidelines
Managing Customer Service
Understand Customer Needs/Putting Customers First
Maintain Standards in Customer Service
Engagement with Customers Service
Intervention & Handling Customer Concerns
Dealing and Defusing Aggressive Customers
Team & Customer Engagement Workshop
Leading with Purpose & Impact - Customer Care & Connection Workshop
Merchandise and Managing Product Availability
Managing Stock Loss
Workplace Training & Coaching
Effective Communication
Creative Problem Solving
Managing Misconduct
Managing Change
Managing Performance
Lead Team Wellbeing
Purpose Driven Leadership
People Basics & Hire for Attitude
Coaching Pathways for Managers
Department Managers - Growth in Role
Department Managers - Leading Myself
Department Managers - Leading Others
Department Managers - Developing a Team First Culture
On-line Department Management Training
Fruit & Veg Department Management Training
Front of Store Department Management Training
Bakery Department Management Training
Grocery Department Management Training
Replenishment Management Training
Leading the Store Management Training
Inventory Management Training
Leading - Teams / Support / Management
Financial Acumen for Managers
Values Based Leadership
LSI - by Human Synergistics, L ife S tyles I nventory, a tool for measuring the way leaders see themselves and the way others see them.
GSI - by Human Synergistics, G roup S tyles I nventory, assess the style or styles of your leadership team.
Myers-Briggs Type Indicator, understanding your psychological type for better leadership and personal growth.
Advanced Mindset Academy - NLP, N euro- L inguistic Programming, empowering tool assisting leaders how to think rather than what to think.
Accelerated Learning Laboratory - understanding the influences of situational factors in your cognitive ability. Australian Graduate School of Management Faculty of Business UNSW, Sydney
Recruitment, Retention and Selecting for High Performance - accreditation workshop, Swinburne University of Technology
Creative Icebreakers, Introductions and Hellos - workshop for trainers and facilitators, Business Training Works.
No Degree - Home & Community Care Certificate III CHC30202
TAFE Queensland
No Degree - Aged Care Work Certificate III CHC30102
TAFE Queensland
No Degree - High School
Courallie