Bradley Heap
Towradgi,NSW
Summary
I am 28 years old with seven years of experience in hospitality with two years experience as a Duty Manager. I consider myself a motivated service worker with exceptional social skills and communication abilities through a customer service background. Pursues every opportunity to support team members and proactively address issues while maintaining pride in completing operational tasks. I am currently completing a Bachelor of Creative Arts with 31 completed courses and aiming to graduate at the end of this year. However, I am exploring a range of careers and I am excited to be given new opportunities and to fulfill the requirements to the best of my ability.
Overview
8
8
years of professional experience
Work History
Bar Manager
Corrimal Hotel
07.2020 - Current
- Closed out cash registers, counted tills and dealt with the closing and opening operations of the business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategised plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Maintained customer service by resolving issues quickly and accurately, including the refusal of drinks and dealing with patrons who refuse to leave.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Overall good knowledge of how to work a bar and above all else, bringing a good attitude to the workplace.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Bar Attendant
Shoalhaven Ex-Servicemens Sports Club
08.2022 - 12.2022
- Greeted customers and provided friendly, knowledgeable service.
- Restocked glassware, cleaned tables and organised supplies to meet demanding trading periods throughout shift.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Bar Attendant
Bellambi Bowling Club
06.2016 - 07.2020
- Working both opening and closing of the club.
- Assisted in the training of new staff.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Learned how to make a wide variety of mixed drinks.
- Handled large amounts of cash on a daily basis, which built trustworthiness and loyalty with owners.
Education
Bachelor of Arts - English Literature
University of Wollongong
Wollongong, NSW2023
Skills
- Customer service I believe in hospitality, and in every industry, that customer service and a positive personality are essential General operations can be taught, however, the mentality of wanting to meet new people and hospitable nature necessary intangibles Gaining this, I am not afraid to ask questions and improve myself
- Team Leadership I pride myself in leading and ensuring that every staff knows their tasks and complete them to the best of their ability I also provide corrective actions when needed to promote an effective work environment operationally and morally
- Issue Resolution Currently being a manager, I am consistently resolving issues both from staff and patrons If staff have concerns, I have developed an approachable nature and often change and update shifts to suit everyone the best With customers, I have dealt with fights, complaints and everything in between and I pride myself on keeping calm and focusing on the best possible outcome and the steps to achieve that
- Communication Working in a team on the bar when in a busy period, communication is key to getting through efficiently and effectively From delegating staff to dealing with complaints, I have developed a sound knowledge of the effectiveness of communication and how to employ this in a professional environment
- Safety Awareness I have learnt to apply myself to the safety measures necessary that keep my staff and customers safe and happy in the workplace Through this, I have learnt constant supervision and dynamic thought processes to ensure that I adhere to safety regulations
- Delegating Assignments and Tasks Knowing when to send staff out to clean and when to keep them behind the bar and knowing when I should be doing those things Knowing myself, when I am able to leave the bar and survey the floor in order to decide if it's satisfactory and to view patrons for RSA purposes
- Equipment Maintenance I am adept at the general maintaining of the machines, both front and back of house, that ensure daily operations run smoothly
- Money Handling I deal with a large amount of money every shift and pride myself in taking extreme care in monetary practices Through this I have developed attuned skills in multitasking and knowing the reasons behind these practices
- Staff Training The successful training and integration of staff into a new work environment and the conveying of critical information that will help staff effectively complete their tasks while I also maintain an approachable relationship in order for them to feel comfortable asking questions and assistance when needed
References
Troy Brindle - Corrimal Hotel - Venue Manager - 0421035492
Kyle Martin - Duty Manager - Shoalhaven Ex-Servicemans - 0499203150
Louise Graham - Venue Manager - Bellambi Bowling Club - 0413927683
Timeline
Bar Attendant
Shoalhaven Ex-Servicemens Sports Club
08.2022 - 12.2022
Bar Manager
Corrimal Hotel
07.2020 - Current
Bar Attendant
Bellambi Bowling Club
06.2016 - 07.2020
Bachelor of Arts - English Literature
University of Wollongong
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