Bradley Aitken
Saint Albans,VIC
Summary
A dynamic individual with decades of hands-on experience in Sales and Customer Service. Recent experience in Training and 3rd Party Sales Support.
A talent for navigating challenges by utilizing strong problem-solving skills and a proactive approach to complete new or challenging tasks.
Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals in a team first environment.
Overview
6
6
years of professional experience
Work History
Sales Channel Support / Broadband Sales
Sumo Energy
06.2024 - 08.2024
- Responded to channel requests for information on sales, services and reconciliation of sales reports.
- Maintained detailed records of channel interactions, ensuring proper follow-up and resolution of issues.
- Investigated and resolved customer complaints quickly.
- Also assisted Broadband Sales Team, contributing daily to inbound sales figures, acting as informal 2IC.
- Assisted Complaints Team with investigations into ombudsman complaints to enable quick responses and resolutions in a time sensitive environment.
IPropel Support
Sumo Energy
04.2023 - 06.2024
- Provided onboarding, training and support services for membership base of over 800 individuals and businesses.
- Resolved member complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by identifying opportunities to cross-sell based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of energy industry and other services and creating welcoming, positive, supportive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
Customer Service Representative
Sumo Energy
04.2018 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Certificate IV - Workplace Training & Assessment
Mediquest Pty Ltd
Melbourne, VICCert IV - Training & Assessment
Chisholm
Online 02.2025 - Current
Skills
- Comprehensive knowledge of Retail Energy Industry including solar as a key area of interest
- Extensive customer service - primary point of contact for a customer base of over 500 iPropel members
- Attention to detail
- Lateral thinking / problem solving
- Conflict resolution - assisting with internal complaints & TIO/EWOV/EWON/EWOQ/EWOSA investigations
- Rapport building
- Friendly, positive attitude
- Microsoft Office Suite
- Time Management including working to deadlines & KPIs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsCertification
Cert IV Workplace Training & Assessment
Timeline
Cert IV - Training & Assessment
Chisholm
02.2025 - Current
Sales Channel Support / Broadband Sales
Sumo Energy
06.2024 - 08.2024
IPropel Support
Sumo Energy
04.2023 - 06.2024
Customer Service Representative
Sumo Energy
04.2018 - 04.2023
Certificate IV - Workplace Training & Assessment
Mediquest Pty Ltd
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