Bradley Allen
Byford,WA
Summary
Proven leader with extensive experience in team management and customer service, notably at McDonalds (MARJOM PTY LTD). Excelled in inventory control, staff training, and enhancing operational efficiency. Skilled in fostering collaboration and implementing innovative problem-solving strategies, significantly improving customer satisfaction and team performance.
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
McDonalds (MARJOM PTY LTD & KANKU PTY LTD)
11.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Department Manager
McDonalds (MARJOM PTY LTD)
08.2023 - 11.2023
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Junior Coach
Junior Goals
08.2022 - 08.2023
- Conducted skill assessments for each child, identifying areas for improvement and providing targeted instruction accordingly.
- Developed children's skills with tailored training programs for individual progress.
- Implemented the use of toys and puppets to engage younger children (typically 1-4) in the session and develop better motor skills.
Shift Manager
McDonalds (MARJOM PTY LTD)
09.2016 - 08.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
Crew Coach
McDonalds (MARJOM PTY LTD)
01.2016 - 09.2016
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
Crew Member
McDonalds (MARJOM PTY LTD)
01.2015 - 01.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
St Norbert College
Queens Park, WA10.2015
Skills
- Team Management
- Inventory control and record keeping
- Collaboration and Teamwork
- Organization and prioritization
- Complaint resolution
- Staff Scheduling
- Adaptable
- Supervisory skills
- Critical Thinking
- Customer Service
- Problem-Solving
- Reliable and Responsible
Football (Soccer)
Have always played football (soccer) from a young age, learning to play with teammates of all kinds, adapt to help my team benefit and help drive those around me. On or off the pitch, being a social and approachable person where those younger can come to ask for feedback, or just guidance on the pitch (or off). Have played at all kinds of levels from juniors, to Perth Glory academy (u16) and Charlton FC academy (in England).
References
Johann Barr - Operations Supervisor McDonald's Kwinana Freeway Northbound, Southbound, Byford, Harrisdale and Forrestdale - 0421808526
Zoe Joyce - Restaurant Manager McDonalds Harrisdale - 0407981468
Ryan Kane - Personal Reference - 0417202096
Timeline
Restaurant Manager
McDonalds (MARJOM PTY LTD & KANKU PTY LTD)
11.2023 - Current
Department Manager
McDonalds (MARJOM PTY LTD)
08.2023 - 11.2023
Junior Coach
Junior Goals
08.2022 - 08.2023
Shift Manager
McDonalds (MARJOM PTY LTD)
09.2016 - 08.2022
Crew Coach
McDonalds (MARJOM PTY LTD)
01.2016 - 09.2016
Crew Member
McDonalds (MARJOM PTY LTD)
01.2015 - 01.2016
High School Diploma -
St Norbert College
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