Jasmine Armstrong
Waikiki,WA
Summary
My name is Jasmine Emily Armstrong, I was born in Darwin, Northern Territory, Australia. However, moved around across various locations in Australia and New Zealand due to my fathers career as a child.
I haven't had a whole lot of working experience compared to others outside of my time working with my aunty at the VaccinateWA Covid-19 vaccination clinic in Kwinana after the COVID-19 crisis,. However, I am very enthusiastic and keen to learn new things where and when I can and would be very excited to have the opportunity to prove myself as a valuable asset to your company.
Overview
6
6
years of professional experience
Work History
Traffic Controller
ALTUS Traffic
05.2024 - 07.2024
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Ensured compliance with local regulations through the strict enforcement of traffic laws and permit requirements within construction zones.
Front Desk Receptionist
The Good Guys
01.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Worked with floor team and managers to meet wide range of customer needs.
Admin Lead
North Metropolitan Health Service
07.2021 - 10.2022
- Increased patient satisfaction by delivering efficient and accurate COVID-19 information/bookings of vaccinations
- Stayed up-to-date on evolving guidelines for COVID-19 vaccines, applying current best practices when administering doses to patients.
- Educated patients on the importance of vaccination, addressing concerns and providing accurate information about possible side effects.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.
Sales Assistant
Phone Planet
06.2021 - 10.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
- Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
Counter Hand
Zouki Cafe
02.2018 - 09.2019
- Promoted upselling opportunities through suggestive selling techniques, increasing average transaction value.
- Ensured order accuracy before serving customers, reducing dissatisfaction and minimizing returns.
- Handled cash transactions accurately, maintaining proper cash drawer balances and security.
- Collaborated with team members to maintain seamless coordination during peak hours.
- Supported kitchen staff with food preparation tasks as needed, streamlining overall workflow.
- Improved customer satisfaction by providing efficient and courteous service at the counter.
- Participated in regular staff meetings to improve communication among team members.
- Trained new employees on store procedures, policies, and counter hand responsibilities.
Education
High School Diploma -
Tauraroa Area School
New Zealand North Island11.2017
Skills
- Customer Service Experience
- Microsoft Excel Spreadsheet
- Valid Western Australian Automatic Driver's License
- Working Safely at Heights Ticket
- Work Safely in Confined Spaces Ticket
- WA White Card
- Manual Handling
- Two-Way Radio Proficiency
- Basic Worksite Traffic Management Certificate
- RIICOM201E - Communicate in the Workplace (Warp SOA)
- RIIWHS205E - Control Traffic with slow-stop bat (Warp SOA)
- RIIWHS302E - Implement Traffic Management Plans (Warp SOA)
Timeline
Traffic Controller
ALTUS Traffic
05.2024 - 07.2024
Front Desk Receptionist
The Good Guys
01.2023 - 10.2023
Admin Lead
North Metropolitan Health Service
07.2021 - 10.2022
Sales Assistant
Phone Planet
06.2021 - 10.2021
Counter Hand
Zouki Cafe
02.2018 - 09.2019
High School Diploma -
Tauraroa Area School
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