Bradley Gibson
Townsville,QLD
Summary
Skilled Laboratory Manager with background in overseeing technical operations and maintenance. Proven track record in improving operational efficiencies, reducing costs, and enhancing the workplace environment for optimal employee performance and retention. Strong leadership skills complemented by ability to implement effective facility management strategies and solutions. Demonstrated success in project management, leading cross-functional teams to meet organizational objectives and maintain compliance with health and safety standards.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Laboratory Technical Manager
Fulton Hogan Industries
Townsville, QLD
01.2011 - Current
- Oversee and coordinate operations of 5 technical laboratories throughout North Queensland.
- Lead a team consisting of 3 forepersons, and 10 staff members.
- Oversee monthly P&L meetings to align with targets
- Maintain adherence to NATA and QLD Road Authority standards
- Maintain optimal staff numbers and expertise effectively.
- Ensured frequent presence at all lab facilities
- Coordinate equipment acquisition and maintenance.
- Coordinate staff to maintain high efficiency for timely project completion
- Facilitated and managed communications with external clients for strong partnerships.
- Identified new revenue streams through innovative growth initiatives
- Maintain exemplary operational performance and consistently uphold superior cleanliness standards.
- Implemented and optimized LEAN Management methodologies to enhance business processes.
- Utilized spreadsheets to evaluate business performance data
- Maintain strong interpersonal connections with employees and employers.
- Cultivated a collaborative and supportive work environment.
- Identified areas for improvement in existing systems and worked with developers to implement solutions.
- Assist in troubleshooting escalated customer service issues.
- Perform capacity planning activities to optimize resource utilization.
- Define operational strategies based on business objectives and budgetary constraints.
- Provide mentoring, training, and leadership for all department members.
- Supervise implementation project designed to improve system productivity.
- Coordinated tasks with other business sectors to keep production and milestones on schedule.
- Deliver exemplary mentoring and training to project teams, which include task delegation and performance evaluation to determine project pace and goal achievement.
- Communicate well with project teams, internal clients and external parties.
- Determined project risk variables by assessing trends, customer impact and regulatory issues.
- Deliver exemplary customer service, prompting positive interactions.
- Create presentations detailing actionable technical improvements to maximize resources.
- Identify resources needed to complete tasks, resolved issues with personnel and maintained deliverable estimates.
- Liaise with clientele to ascertain project requirements and communicated with appropriate personnel to handle project planning and scheduling.
- Deliver updates to appropriate stakeholders on project's status and feedback gleaned from clients.
- Review and evaluated outsourcing proposals to and provided cost/benefit analysis.
- Review information from projects and suggested improvements gleaned from this analysis.
- Compile data and turned it into in-depth, easy-to-understand spreadsheets and reports for review by management team.
- Troubleshot and resolved problems with programs and systems.
- Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
- Facilitate stakeholder meetings to gather requirements and align project objectives with business goals.
- Establish and maintain strong client relationships through exceptional problem-solving and technical support.
- Managed client expectations through clear communication of technical limitations and project timelines.
- Monitor facility maintenance for cleanliness and recommended improvements to overall aesthetics.
- Monitor maintenance and repair of machinery, equipment and electrical and mechanical systems.
- Directed maintenance and operations of facility systems to minimize service interruptions.
- Planned, administered and controlled budgets for equipment and supplies.
- Establish department goals and deadlines.
- Prepare and review operational reports and schedules to drive accuracy and efficiency.
- Supervised and lead a team of 4 forepersons and 24 employees prior to accepting Laboratory Technical Manager's role.
Leading Hand Landscaping
Plant Management Company
Hope Island, QLD
06.2008 - 01.2011
- Ensured all safety procedures were followed and maintained a safe working environment for staff.
- Supervised 4-6 staff to ensure efficient performance of tasks, providing guidance and support when needed.
- Organised resources to meet production targets and ensured quality standards were met.
- Monitored the progress of work against set objectives, taking corrective action where necessary.
- Adhered to company policies, industry regulations and safety guidelines.
- Collaborated with team members in order to resolve operational issues quickly and efficiently.
- Performed regular inspections of equipment and tools used in production processes.
- Communicated effectively with colleagues at all levels within the organisation.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Effective time management and flexible planning to ensure priority work was completed without impacting other work required, while still meeting client expectations.
Store Manager
McDonalds
Gold Coast, QLD
01.1995 - 06.2008
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Ensured compliance with food safety regulations and company policies.
- Analysed financial data to identify areas of improvement. Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared monthly reports on sales figures, expenses, and profits.
- Monitored inventory levels and placed orders to restock shelves.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Recruited, trained and supervised new employees.
- Monitored employee performance and identified performance gaps for corrective action.
- Maintained accurate records of employee performance reviews.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Resolved customer complaints in a timely manner, consequently building customer confidence by actively listening to concerns and complaints, and quickly resolving issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assessed operational efficiency of the store's departments.
- Updated POS system with new products and promotional offers.
- Provided feedback on marketing campaigns to improve effectiveness.
- Updated and maintained store signage and displays.
Education
Diploma - Diploma of Laboratory Technology
ABC Training And Consulting
06-2018
Certificate - Certificate III Horticulture
Industry Skills Training
Gold Coast, QLD06-2009
Diploma - Retail Management
McDonald's Australia Limited
Gold Coast, QLD08-2007
Skills
- Business Performance Reporting
- P&L Management
- Project management expertise
- Operations Monitoring
- Team collaboration proficiency
- Cross-functional team management, training, and mentoring
- Troubleshooting and problem solving
- Incidents management
- Maintenance Planning
- Company process evaluation
- Technical process improvement
- Health and safety compliance
Affiliations
- Landscaping and gardening
- Martial Arts
- Golf
- Personal fitness
- Family
- Writing and Art (drawing)
Accomplishments
- Fulton Hogan - 3 times finalist and QLD State Winner - REAL Values Award - Respect, Energy & Effort, Attitude & Leadership
Certification
- Construction White Card
- Police Check - Airport and Defence Contract requirements
- ASIC card
References
References available upon request.
Timeline
Laboratory Technical Manager
Fulton Hogan Industries
01.2011 - Current
Leading Hand Landscaping
Plant Management Company
06.2008 - 01.2011
Store Manager
McDonalds
01.1995 - 06.2008
- Construction White Card
- Police Check - Airport and Defence Contract requirements
- ASIC card
Diploma - Diploma of Laboratory Technology
ABC Training And Consulting
Certificate - Certificate III Horticulture
Industry Skills Training
Diploma - Retail Management
McDonald's Australia Limited
Similar Profiles
Shaylee BurtShaylee Burt
Crew Member / Operator at Fulton Hogan IndustriesCrew Member / Operator at Fulton Hogan Industries
Jeannette SaenzJeannette Saenz
Fleet and Plant Administrator at Fulton Hogan IndustriesFleet and Plant Administrator at Fulton Hogan Industries
Jack WauhopJack Wauhop
Asphalt Paving Leading Hand at Fulton Hogan IndustriesAsphalt Paving Leading Hand at Fulton Hogan Industries