Bradley Kellam
Figtree,NSW
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Customer Relations Specialist & Administration
Stellar/Probecx
09.2017 - Current
- Maintained and achieved KPIs to improve team performance and meet organizational goals
- Mediated and resolved major cases with industry ombudsman to ensure customer outcomes meet industry regulations
- Provided on-task support to team members and sister teams to optimize workflow
- Delivered highest quality customer service, building strong relationships with customers and internal and external stakeholders
- Effective communication and collaboration.
- Act as first point of contact to our team by responding and allocating new and existing complaints
- Investigate and respond to requests from government officials to aid in criminal investigations
- Record details on clients complaints management system and database
- Respond to complaints and enquiries received verbally and via correspondence in a timely, efficient, effective, and fair manner.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained current understanding of market conditions, compliance standards and best practices.
Call & Resource Associate
Stellar/Probecx
05.2020 - 11.2021
- Work within the Call & Resource team to deliver pre-planning and intra-day management of staffing resources so that contract staffing, service levels KPI’s and lifestyle needs are met
- Organized employee records consistently, staying compliant with internal and government requirements.
- Maintain intra-day staffing to meet operational and contractual requirements (including Occupancy, Efficiency and Service Levels)
- Answer internal and external calls in a professional manner
- Ensure databases are accurately maintained and up to date
Customer Service Representative
Coles Express
09.2015 - 09.2017
- Customer service
- Cash handling
- Safety and security minimums
- Promotion execution
- Invoicing of deliveries
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
1st Assistant Manager
Mcdonalds Australia
02.2010 - 07.2015
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Mentored team members to enhance professional development and accountability in workplace.
- Oversaw financial transactions such as cash handling, deposits, and budgeting for accurate record keeping.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Defined clear targets and objectives and communicated to other team members.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Cert IV Retail Management - Retail Management
Charlie Bell School of Management
Sydney, NSWSkills
- Documentation Management
- Expert Problem Solving
- Data Analysis
- Customer Relations and Correspondence
- Proficient in Salesforce, Office, Google suite, CRM
- Recordkeeping
- Report Preparation
- Administrative background
Timeline
Call & Resource Associate
Stellar/Probecx
05.2020 - 11.2021
Customer Relations Specialist & Administration
Stellar/Probecx
09.2017 - Current
Customer Service Representative
Coles Express
09.2015 - 09.2017
1st Assistant Manager
Mcdonalds Australia
02.2010 - 07.2015
Cert IV Retail Management - Retail Management
Charlie Bell School of Management
Similar Profiles
Juvi CamuniasJuvi Camunias
Vice President of Operations at ProbeCx Philippines, Inc. (Acquired Stellar Philippines)Vice President of Operations at ProbeCx Philippines, Inc. (Acquired Stellar Philippines)
Reann ComendadorReann Comendador
Outbound Sales Agent at ProbeCx PhilippinesOutbound Sales Agent at ProbeCx Philippines
Dohyun KimDohyun Kim
Online Customer Service Representative at ProbeCXOnline Customer Service Representative at ProbeCX