Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Bradley Kinnane

Carrum Downs

Summary

Dynamic Service Manager with a proven track record at Brighton Automotive Group, excelling in customer service management and team leadership. Successfully enhancing customer loyalty and satisfaction. Skilled in budget management and conflict resolution, fostering a high-performing team environment that drives productivity and profitability.

Overview

20
20
years of professional experience

Work History

Service Manager

Brighton Automotive Group
03.2018 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Monitored service staff performance and provided feedback for improvement.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Service Manager

Brighton Toyota
02.2005 - 03.2018
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.
  • Hired, trained and supervised team of service staff members to meet business goals.

Education

High School Diploma -

Nazareth College
Noble Park, VIC
11-2001

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Customer service management
  • Conflict resolution
  • Goal oriented
  • Trustworthy and honest
  • Goal setting
  • Coaching and mentoring
  • Staff training and development

Interests

  • Volunteering with youth sports programs
  • I enjoy cooking for friends and family gatherings
  • DIY and Home Improvement
  • Basketball

Timeline

Service Manager

Brighton Automotive Group
03.2018 - Current

Service Manager

Brighton Toyota
02.2005 - 03.2018

High School Diploma -

Nazareth College

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Bradley Kinnane