Bradley Landry
Corinda,QLD
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
17
17
years of professional experience
Work History
Office Administration/Reception
Bike Therapy (Owner Theo
Acacia Ridge, QLD
03.2023 - Current
- Maintained electronic filing systems for all office documents.
- Answered phone calls and responded to emails promptly.
- Inputted data into databases accurately and efficiently.
- Ordered supplies from vendors to ensure adequate inventory levels are maintained at all times.
- Performed basic bookkeeping duties including invoice processing, coding expenses into accounts payable system, reconciling vendor statements.
- Prepared invoices for payment processing according to established deadlines.
- Provided customer service support in resolving issues encountered by clients or customers.
- Worked with team members to promote great customer service and pleasant work environment.
- Collaborated with and maintained positive rapport with stakeholders, building strong relationships.
- Maintained positive working relationship with fellow staff and management.
- Maintained front desk to provide positive first impression.
- Reviewed and approved vendor invoices.
- Scheduling bookings for workshop
Technical Service Coordinator
Wahoo
Brisbane, Qld
03.2020 - 12.2022
- Provided technical support to end users in troubleshooting hardware issues.
- Provided technical guidance/ assistance with troubleshooting for the C-S- team
- Developed forward-thinking solutions to expected technical issues.
- Identified resources needed to complete tasks, resolved issues and maintained deliverable estimates.
- Kept production in line with company guidelines, compliance requirements and quality standards.
- Reworking of KICKR, CORE and BIKE for resale or warranty replacement.
- Supply NLA parts for customers with end of line trainers.
- Inventory control which included monitoring of stock levels of parts used and small parts ordering.
- Logistics
- Liaise/work closely with external 3P- L warehouse shipping and receiving units for processing
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Representative/Warranty Technician
Wahoo
Brisbane, QLD
03.2020 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Referred unresolved customer grievances to designated departments for further investigation.
- Troubleshooted and repaired malfunctioning equipment, ensuring customer satisfaction.
- Performed preventive maintenance and calibration of warranty parts to prevent future malfunctions.
- Investigated customer complaints regarding product performance or quality issues.
- Inspected returned products and determined the causes of failure or damage.
- Conducted tests on defective components using specialized tools such as multimeters and oscilloscopes.
- Repaired faulty components by replacing them with new ones or reconditioning them when possible.
- Reviewed warranty claims for accuracy prior to processing them into the system.
- Adhered strictly to company policies concerning warranty coverage, pricing, returns.
- Kept records of parts and equipment used in projects to update inventory.
Technical Specialist
FE Sports
Brisbane, QLD
05.2014 - 02.2020
- Documented repair activities in a timely manner for accurate record keeping.
- Investigated customer complaints regarding product performance or quality issues.
- Inspected returned products and determined the causes of failure or damage.
- Conducted tests on defective components using specialized tools such as -.
- Repaired faulty components by replacing them with new ones or reconditioning them when possible.
- Provided technical support to customers via phone, email, or other communication methods.
- Maintained an organized inventory of spare parts, supplies, and tools used for repairs.
- Kept up-to-date with emerging technologies related to warranties and repairs.
- Adhered strictly to company policies concerning warranty coverage, pricing, returns.
- Contacted manufacturers and vendors for warranty repairs and replacements.
- Warranty and Technical Support of Wahoo products as well as refurbishing all versions of KICKR smart trainers.
- Warranty and technical support of Stages powermeters including validation testing
Warehouse Assistant
FE Sports
Brisbane, QLD
05.2014 - 02.2020
- Verified stock inventory levels and maintained records of items shipped and received.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Organized warehouse racks to ensure efficient storage of goods.
- Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
- Used hand pallet truck to transport heavy material within the facility.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
- Assisted with unloading trucks using appropriate equipment as needed.
- Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
- Cross-checked order forms against actual products received or sent out for accuracy.
- Organized materials on pallets according to size, weight, and type of item.
- Lifted materials of varied weights on regular basis.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
Store Person
Echelon Sports
Brisbane, QLD
10.2008 - 12.2012
- Received and distributed goods in accordance with established procedures.
- Maintained accurate records of stock levels, deliveries and orders.
- Checked incoming shipments for accuracy and damages.
- Organised storage areas to ensure efficient access to products.
- Packed items for shipment according to customer requirements.
- Inspected outgoing shipments to verify completion of order details.
- Monitored inventory levels regularly to ensure availability of required items.
- Labeled containers correctly for proper identification when storing or shipping merchandise.
- Reported any damaged products received from vendors immediately.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Packed, sealed or affixed postage to prepare materials for shipping.
Counter Salesperson
Bolts and Industrial Supplies
Brisbane, QLD
03.2007 - 04.2008
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting items to meet their needs.
- Operated cash register to process payments from customers.
- Answered customer inquiries regarding prices, availability, and product features.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Inspected returned items for damage before issuing refunds or exchanges.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Exchanged merchandise for customers and accepted returns.
- Placed special orders or called other stores to find desired items.
- General invoicing of counter monthly accounts
Education
Bachelor of Built Environment (Industrial Design)
QLD University of Technology
Brisbane, QLD11-2012
Apprenticeship Fitting And Turning
Yeronga College of TAFE
Yeronga, QLD01-1992
Skills
- Interpersonal Relations
- Professional phone etiquette
- Clerical Support
- Supply Restocking
- Analytics
- Recordkeeping
- Scheduling
- Workflow Optimization
- Outstanding communication skills
- Complex Problem-Solving
- Teamwork and Collaboration
- Computer Skills
- Multitasking and Organization
- Client Relationships
- Fast Learner
- Administrative tasks
Affiliations
- Cycling enthusiast . Over the past twenty years I have ridden on a regular basis. I repair and maintain all my cycling equipment
- Motor bike enthusiast . When not riding a push bike I enjoy maintaining and riding my bikes. I am also a member the the DUCATE club in Brisbane
Timeline
Office Administration/Reception
Bike Therapy (Owner Theo
03.2023 - Current
Technical Service Coordinator
Wahoo
03.2020 - 12.2022
Customer Service Representative/Warranty Technician
Wahoo
03.2020 - 12.2022
Technical Specialist
FE Sports
05.2014 - 02.2020
Warehouse Assistant
FE Sports
05.2014 - 02.2020
Store Person
Echelon Sports
10.2008 - 12.2012
Counter Salesperson
Bolts and Industrial Supplies
03.2007 - 04.2008
Bachelor of Built Environment (Industrial Design)
QLD University of Technology
Apprenticeship Fitting And Turning
Yeronga College of TAFE
Similar Profiles
Bradley LandryBradley Landry
Office Administration Assistant at Bike TherapyOffice Administration Assistant at Bike Therapy
Michele BooneMichele Boone
Physical Therapist at Owner-KidVentures Therapy Inc.Physical Therapist at Owner-KidVentures Therapy Inc.
Monique LakeMonique Lake
Board Certified Licensed Massage Therapist at Owner of Relax & Relate Massage Therapy, LLCBoard Certified Licensed Massage Therapist at Owner of Relax & Relate Massage Therapy, LLC