Bradley Landry
Saint Lucia,QLD
Summary
Proven Technical Service Coordinator at Wahoo, adept in fostering strong vendor relationships and streamlining project execution to enhance customer satisfaction. Excelled in technical support and problem-solving, leveraging skills in CRM and verbal communication. Demonstrated continuous improvement, driving efficiency and team productivity without exceeding budget constraints. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Office Administration Assistant
Bike Therapy
03.2023 - 01.2024
- Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
- Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
Technical Service Coordinator
Wahoo
03.2020 - 12.2022
- Established strong working relationships with vendors, negotiating favorable terms on hardware and software purchases while maintaining budgetary constraints.
- Managed resource allocation effectively, ensuring optimal utilization of personnel and equipment for maximum productivity.
- Developed comprehensive training programs for new hires to ensure a thorough understanding of company policies and procedures.
- Fostered a culture of innovation and continuous improvement by encouraging team members to stay current with industry advancements.
- Coordinated with cross-functional teams for seamless execution of projects, resulting in timely delivery and increased customer satisfaction.
- Provided exceptional customer support by maintaining open communication channels and promptly addressing concerns or inquiries.
- Oversaw inventory management processes, ensuring adequate stock levels were maintained to meet demand without excess waste or expense.
- Assisted in the troubleshooting of complex technical issues, providing prompt resolution and minimizing disruptions to operations.
- Streamlined communication between departments by implementing an efficient ticketing system to manage requests more effectively.
- Maintained detailed documentation of project progress, allowing for accurate tracking and analysis of team performance metrics.
- Handled escalated calls for technical support to back up team members.
- Oversaw work of technical team and tracked progress against assignment objectives.
- Developed suggestions for technical process improvements to optimize resources.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Monitored production operations for quality and compliance with standards.
- Oversaw testing of equipment and components to check for defects.
- Collaborated with leadership staff to determine appropriate budgets.
- Provided technical support to end users in hardware issues.
- Provided technical guidance/assistance with troubleshooting for the C-S team.
- Identified resources needed to complete tasks, resolved issues and maintained deliverable estimates.
- Reworking of KICKR, CORE and BIKE for resale or warranty replacement.
- Supply NLA parts for customers with end line trainers.
- Logistics
- Liaise closely with external 3P-L warehouse and receiving units for processing.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related the products and services provided by Wahoo
- Provided excellent service and attention to customers when face to face or through phone conversations.
- Performed preventive maintenance and calibration of warranty parts to prevent future malfunctions.
- Inspected returned products and determined the causes of failure or damage.
- Conducted tests on defective components by replacing them with new ones or reconditioning them when possible.
- Conducted tests on defective components using specialised tools such as multimeters and oscilloacopes.
- Reviewed warranty claims for accuracy prior to processing them into the system
Technical Specialist
FE Sports
05.2014 - 02.2020
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Repaired faulty components by replacing them with new one or reconditioning them when possible products.
- Developed and strengthened prototype designs for use by product teams and clients.
- Investigated customer complaints regarding product performance or quality issues.
- Inspected returned products and determined the causes of failure or damage.
- Warranty and technical Support of Stages powermeters including validation testing.
- Kept up to date with emerging technologies related to warranties and repairs.
Education
Bachelor of Arts - Bachelor of Built Environment (Industrial Design)
Qld University of Technology
Brisbane, QLD11.2012
Skills
- Verbal Communication
- Scheduling appointments
- Database Maintenance
- Positive Attitude
- Customer Service
- Time Management
- Valid Driver's License
- Dedicated Team Player
- Relationship Building
- Strong Problem Solver
- Prioritizing Work
- Professional and mature
- Customer Relationship Management (CRM)
- Technical Support
Cycling
I am a passionate cycleist and have worked in various roles in the cycleing industry for the past 10 years. I have an indept knowledge of bikes and wish to continue working in this field. In the last two positions I held I was made redunant due to COVID and the downturn in the industry. I am a quick learner and I believe I would excell in the role of a sales representative.
I own my own vehicle , have a current drivers licence, and am able to travel as required.
*** Computer knowledge
My base annual salary would be in the vacinity of $70,000 plus allowances as stated in the add.In summary I am a dependable asset to the team, always punctual, and determined to get the job done. I never waiver in my contributation to my team to meet targets as I am always ready to help out my co workers to achieve the end result.
I am availiable for an immediate start if you found me suitable for the role.
Timeline
Office Administration Assistant
Bike Therapy
03.2023 - 01.2024
Technical Service Coordinator
Wahoo
03.2020 - 12.2022
Technical Specialist
FE Sports
05.2014 - 02.2020
Bachelor of Arts - Bachelor of Built Environment (Industrial Design)
Qld University of Technology
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