Bradley Diamond
Drysdale
Summary
Dynamic Service Supervisor at Champions IGA with a proven track record in complaint handling and task delegation. Enhanced customer satisfaction through effective problem-solving and emotional intelligence. Successfully managed operations, ensuring high productivity and organization while training team members to excel in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Service Supervisor
Champions IGA
10.2017 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
Car Park Attendant
Knight Frank
01.2005 - 10.2015
- Improved customer satisfaction by efficiently directing vehicles to available parking spaces and providing clear guidance.
- Collaborated with team members to establish efficient shift handovers, ensuring seamless transitions between shifts.
- Maximized space utilization within the car park, implementing effective space allocation strategies during peak hours.
- Increased revenue through diligent collection of parking fees and ensuring accurate record-keeping of transactions.
Education
No Degree - Year 10 Qualification
Geelong East Technical School
Geelong, VIC10-1992
Skills
- Complaint handling
- Service order flow
- Task delegation
- Emotional intelligence
Timeline
Service Supervisor
Champions IGA
10.2017 - Current
Car Park Attendant
Knight Frank
01.2005 - 10.2015
No Degree - Year 10 Qualification
Geelong East Technical School
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