Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bradley Diamond

Drysdale

Summary

Dynamic Service Supervisor at Champions IGA with a proven track record in complaint handling and task delegation. Enhanced customer satisfaction through effective problem-solving and emotional intelligence. Successfully managed operations, ensuring high productivity and organization while training team members to excel in high-pressure environments.

Overview

20
20
years of professional experience

Work History

Service Supervisor

Champions IGA
10.2017 - Current
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.

Car Park Attendant

Knight Frank
01.2005 - 10.2015
  • Improved customer satisfaction by efficiently directing vehicles to available parking spaces and providing clear guidance.
  • Collaborated with team members to establish efficient shift handovers, ensuring seamless transitions between shifts.
  • Maximized space utilization within the car park, implementing effective space allocation strategies during peak hours.
  • Increased revenue through diligent collection of parking fees and ensuring accurate record-keeping of transactions.

Education

No Degree - Year 10 Qualification

Geelong East Technical School
Geelong, VIC
10-1992

Skills

  • Complaint handling
  • Service order flow
  • Task delegation
  • Emotional intelligence

Timeline

Service Supervisor

Champions IGA
10.2017 - Current

Car Park Attendant

Knight Frank
01.2005 - 10.2015

No Degree - Year 10 Qualification

Geelong East Technical School
Bradley Diamond