Bradley Mallia
Taylors Hill,VIC
Summary
Customer-oriented Supervisor/Duty Manager with 2 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in the retail industry's best practices and principles. Blends superb time management and organisational skills to drive group success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Big W
Taylors Lakes, VIC
09.2019 - 10.2021
- Created price tags and merchandise signs for new items.
- Described merchandise and explained use, operation and care.
- Recommended, selected and located merchandise based on customer desires.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Operated cash register to process payments from customers.
- Ensured compliance with all company policies and procedures.
- Greeted customers and provided excellent customer service.
Supervisor/Duty Manager
Big W
Taylors Lakes, VIC
10.2021 - Current
- Offered training and support to keep team members motivated and working toward objectives.
- Established clear expectations for employees, providing guidance when needed.
- Coordinated team activities and delegated tasks to ensure efficient completion of tasks.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelor of Business -
RMIT
Melbourne, VIC09-2024
Year 12 VCE -
Catholic Regional College Sydenham
Melbourne, VIC11-2020
Skills
- Energetic
- Strong communication and interpersonal skills
- Time Management
- Customer Service
- Team Supervision
- Goal Setting
- Employee Development
- Delegating Work
- Attention to Detail
- Motivational Leadership
- Strong Computer knowledge – proficient in all Microsoft Office packages
Certification
- HLTAID009 Provide cardiopulmonary resuscitation
- HLTAID010 Provide basic emergency life support
- HLTAID011 Provide First Aid
- Certificate in Emotional Intelligence
References
Denise Spiteri
Line Manager
P: 0435 565 432
E: twod3@hotmail.com
Timeline
Supervisor/Duty Manager
Big W
10.2021 - Current
Customer Service Representative
Big W
09.2019 - 10.2021
Bachelor of Business -
RMIT
Year 12 VCE -
Catholic Regional College Sydenham
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