Bradley Menard
Belrose
Summary
Home Lending Executive at Commonwealth Bank with a proven track record in enhancing customer satisfaction and driving organizational performance. Skilled in strategic planning and problem resolution, I foster long-term client relationships and to achieve excellence, resulting in industry-leading customer satisfaction scores and optimized operational efficiency.
Dedicated Lending professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
29
29
years of professional experience
Work History
Home Lending Executive
Commonwealth Bank
04.2007 - 04.2025
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Identified trends and assessed opportunities to improve processes and execution.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Achieved industry-leading customer satisfaction scores by revamping customer feedback and resolution process.
Manager - Conference & Catering/Stewarding/Housekeeping
Fairmont Banff Springs
02.1996 - 02.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Education
Diploma of Financial Services
Kaplan Education Pty Ltd
Sydney, NSW02-2015
Skills
- Interpersonal skills
- Executive support
- Customer-oriented
- Customer relations
- Administrative skills
- Quality management
- Problem resolution
- Team player
- Strategy development
- Business planning
- Sales expertise
- Workflow planning
- New business development
- Strategic planning
- Business development
Languages
French
Limited Working
Timeline
Home Lending Executive
Commonwealth Bank
04.2007 - 04.2025
Manager - Conference & Catering/Stewarding/Housekeeping
Fairmont Banff Springs
02.1996 - 02.2007
Diploma of Financial Services
Kaplan Education Pty Ltd
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