BRADLEY PAPI-PATMORE
Pacific Pines
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organisational success.
Overview
12
12
years of professional experience
Work History
Correspondence Officer/Senior Processing Officer
Department of Transport and Main Roads
10.2024 - Current
- Draft, edit and finalise correspondence including letters, emails, and briefing notes on behalf of the Minister, Director-General and General Manager, aligned with departmental standards.
- Liaise with stakeholders to build effective and collaborative relationships across teams.
- Provide clear, accurate verbal advice to customers via phone, meeting quality and timeliness KPIs.
- Navigate departmental databases and the correspondence management system to resolve enquiries.
- Utilise tools such as TICA, TRAILS, and TIPPS to deliver accurate information and service.
- Demonstrate persistence and initiative in resolving complex enquiries and service requests.
- Maintain strong awareness of business outcomes and contribute to a positive work culture.
- Participate in ongoing professional development and performance improvement activities.
Guest Services Officer/Reservations Agent
The Calile Hotel
11.2021 - Current
- Actively contribute to the attainment of hotel objectives and targets as outlined by management.
- Respond to incoming calls and guest requests promptly to meet KPI objectives and targets.
- Assisting guests with special requests, general information, transportation, event tickets, restaurant, airline reservations and any other reasonable requests as they arise.
- Resolving guest complaints in a timely and professional manner.
- Manage software for professional service delivery.
- Process In-Room-Dining orders in a timely and professional manner and ensure delivery is being completed.
- Maintained effective communication for smooth shift transitions.
- Process guest mail, messages and deliveries accurately.
- Provide accurate and up-to-date financial and yield reports as directed by management.
Attractions Supervisor (Trainer Supervisor)
Village Roadshow
11.2015 - 10.2021
- Interacted with domestic and international guests.
- Ensured amusement devices and areas were presented in excellent condition.
- Adhering to strict safety regulations and procedures.
- Identified technical components to operate attractions and machinery.
- Delivered confident presentations of scripted roles.
- Trained and contributed to development of attractions procedures.
Teacher assistant
Nerang State School
02.2020 - 05.2020
- Supported students with special needs by adapting materials, providing accommodations, and promoting their inclusion in classroom activities.
- Assisted in grading assignments, tests, and other student work, providing constructive feedback and tracking student progress.
- Utilised technology and educational software to enhance instruction and engage students in interactive learning activities.
- Collaborated with the teacher and other teaching assistants to plan and implement lessons and activities.
Team Member (Trainer)
KFC
09.2013 - 12.2014
- Maintained cleanliness and sanitation standards in work areas, adhering to food safety regulations.
- Handled customer inquiries, concerns, and complaints, resolving issues promptly and to the satisfaction of the customer.
- Trained and mentored new team members on company procedures and customer service practices.
- Implemented effective teamwork and communication strategies, fostering a cohesive and productive work environment.
- Assisted with inventory management and restocking supplies.
- Adhered to company policies and procedures, including cash handling, food safety, and workplace safety guidelines.
Education
Bachelor - Ancient History, History and Criminology
The University of Queensland
Brisbane, QLDQCE - undefined
Helensvale State High School
Helensvale, QLDSkills
- Customer engagement
- Strategic planning
- Project coordination
- Effective implementation strategies
- Collaborative team management
- Strategic prioritisation skills
- Methodological research skills
- Data-driven decision making
- Order coordination
- Workforce education
- Development
- Strong attention to detail
- Analytical strategist
- Operations Management
- Strong writing skills
- Document management
- Proofreading
Timeline
Correspondence Officer/Senior Processing Officer
Department of Transport and Main Roads
10.2024 - Current
Guest Services Officer/Reservations Agent
The Calile Hotel
11.2021 - Current
Teacher assistant
Nerang State School
02.2020 - 05.2020
Attractions Supervisor (Trainer Supervisor)
Village Roadshow
11.2015 - 10.2021
Team Member (Trainer)
KFC
09.2013 - 12.2014
QCE - undefined
Helensvale State High School
Bachelor - Ancient History, History and Criminology
The University of Queensland
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