Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRADLEY PAPI-PATMORE

Pacific Pines

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organisational success.

Overview

12
12
years of professional experience

Work History

Correspondence Officer/Senior Processing Officer

Department of Transport and Main Roads
10.2024 - Current
  • Draft, edit and finalise correspondence including letters, emails, and briefing notes on behalf of the Minister, Director-General and General Manager, aligned with departmental standards.
  • Liaise with stakeholders to build effective and collaborative relationships across teams.
  • Provide clear, accurate verbal advice to customers via phone, meeting quality and timeliness KPIs.
  • Navigate departmental databases and the correspondence management system to resolve enquiries.
  • Utilise tools such as TICA, TRAILS, and TIPPS to deliver accurate information and service.
  • Demonstrate persistence and initiative in resolving complex enquiries and service requests.
  • Maintain strong awareness of business outcomes and contribute to a positive work culture.
  • Participate in ongoing professional development and performance improvement activities.

Guest Services Officer/Reservations Agent

The Calile Hotel
11.2021 - Current
  • Actively contribute to the attainment of hotel objectives and targets as outlined by management.
  • Respond to incoming calls and guest requests promptly to meet KPI objectives and targets.
  • Assisting guests with special requests, general information, transportation, event tickets, restaurant, airline reservations and any other reasonable requests as they arise.
  • Resolving guest complaints in a timely and professional manner.
  • Manage software for professional service delivery.
  • Process In-Room-Dining orders in a timely and professional manner and ensure delivery is being completed.
  • Maintained effective communication for smooth shift transitions.
  • Process guest mail, messages and deliveries accurately.
  • Provide accurate and up-to-date financial and yield reports as directed by management.

Attractions Supervisor (Trainer Supervisor)

Village Roadshow
11.2015 - 10.2021
  • Interacted with domestic and international guests.
  • Ensured amusement devices and areas were presented in excellent condition.
  • Adhering to strict safety regulations and procedures.
  • Identified technical components to operate attractions and machinery.
  • Delivered confident presentations of scripted roles.
  • Trained and contributed to development of attractions procedures.

Teacher assistant

Nerang State School
02.2020 - 05.2020
  • Supported students with special needs by adapting materials, providing accommodations, and promoting their inclusion in classroom activities.
  • Assisted in grading assignments, tests, and other student work, providing constructive feedback and tracking student progress.
  • Utilised technology and educational software to enhance instruction and engage students in interactive learning activities.
  • Collaborated with the teacher and other teaching assistants to plan and implement lessons and activities.

Team Member (Trainer)

KFC
09.2013 - 12.2014
  • Maintained cleanliness and sanitation standards in work areas, adhering to food safety regulations.
  • Handled customer inquiries, concerns, and complaints, resolving issues promptly and to the satisfaction of the customer.
  • Trained and mentored new team members on company procedures and customer service practices.
  • Implemented effective teamwork and communication strategies, fostering a cohesive and productive work environment.
  • Assisted with inventory management and restocking supplies.
  • Adhered to company policies and procedures, including cash handling, food safety, and workplace safety guidelines.

Education

Bachelor - Ancient History, History and Criminology

The University of Queensland
Brisbane, QLD

QCE - undefined

Helensvale State High School
Helensvale, QLD

Skills

  • Customer engagement
  • Strategic planning
  • Project coordination
  • Effective implementation strategies
  • Collaborative team management
  • Strategic prioritisation skills
  • Methodological research skills
  • Data-driven decision making
  • Order coordination
  • Workforce education
  • Development
  • Strong attention to detail
  • Analytical strategist
  • Operations Management
  • Strong writing skills
  • Document management
  • Proofreading

Timeline

Correspondence Officer/Senior Processing Officer

Department of Transport and Main Roads
10.2024 - Current

Guest Services Officer/Reservations Agent

The Calile Hotel
11.2021 - Current

Teacher assistant

Nerang State School
02.2020 - 05.2020

Attractions Supervisor (Trainer Supervisor)

Village Roadshow
11.2015 - 10.2021

Team Member (Trainer)

KFC
09.2013 - 12.2014

QCE - undefined

Helensvale State High School

Bachelor - Ancient History, History and Criminology

The University of Queensland

Similar Profiles

  • Sim Ri YangSim Ri Yang

    Processing Officer at ACRA, Accounting & Corporate Regulatory AuthorityProcessing Officer at ACRA, Accounting & Corporate Regulatory Authority

  • Holly CrossinHolly Crossin

    Senior Registrations Officer – Processing & Assessment (Plumbing) at Victorian Building AuthoritySenior Registrations Officer – Processing & Assessment (Plumbing) at Victorian Building Authority

  • Gadhe Bala PruthviGadhe Bala Pruthvi

    <ul> <li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li> <li>Handling the order processing of modern trade, CNC business in South.</li> <li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li> <li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li> <li>Maintaining and updating the various master files for smooth and error-free work.</li> <li>Guide and train the subordinates for proper workflow.</li> <li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li> <li>Coordinated with vendors to ensure timely delivery of products.</li> <li>Supported sales teams with product information and training resources.</li> <li>Coordinated activities across different departments to meet deadlines efficiently.</li> <li>Generate and analyze reports as per the KAM's requirements.</li> <li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li> <li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li> <li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li> <li>Resolving the queries of the sales team related to the order processing.</li> <li><br></li> <li>Resolved any disputes between customers and suppliers in an efficient manner.</li> <li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li> <li>Maintained positive working relationship with fellow staff and management.</li> <li>Identified needs of customers promptly and efficiently.</li> </ul> at HIMALAYA WELLNESS COMPANY<ul> <li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li> <li>Handling the order processing of modern trade, CNC business in South.</li> <li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li> <li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li> <li>Maintaining and updating the various master files for smooth and error-free work.</li> <li>Guide and train the subordinates for proper workflow.</li> <li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li> <li>Coordinated with vendors to ensure timely delivery of products.</li> <li>Supported sales teams with product information and training resources.</li> <li>Coordinated activities across different departments to meet deadlines efficiently.</li> <li>Generate and analyze reports as per the KAM's requirements.</li> <li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li> <li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li> <li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li> <li>Resolving the queries of the sales team related to the order processing.</li> <li><br></li> <li>Resolved any disputes between customers and suppliers in an efficient manner.</li> <li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li> <li>Maintained positive working relationship with fellow staff and management.</li> <li>Identified needs of customers promptly and efficiently.</li> </ul> at HIMALAYA WELLNESS COMPANY

  • GEORGE ABDALLAH MOUBAYEDGEORGE ABDALLAH MOUBAYED

    Senior Research Support Services Officer (Processing Officer) Level 7 (equivalent to PM-03) at Canadian Institutes of Health ResearchSenior Research Support Services Officer (Processing Officer) Level 7 (equivalent to PM-03) at Canadian Institutes of Health Research

CREATE PROFILE
BRADLEY PAPI-PATMORE