Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bradley Pengilly

Dubbo,NSW

Summary

Accomplished Customer Service Manager with a proven track record at Rebel Sport, enhancing customer satisfaction and streamlining operations. Expert in staff management, Microsoft Office and SAP, with a knack for problem-solving. Proficient in using independent decision-making skills and sound judgement to positively impact company success. Dedicated to applying training, mentoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Rebel Sport
05.2023 - Current
  • Resolved customer complaints by implementing effective solutions while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Analyzing KPIs to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills and achieve daily objective.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Line Manager

Kmart
08.2022 - 05.2023
  • Mentored junior staff members, fostering professional development and career growth opportunities within the company.
  • Supported the implementation of new technologies, resulting in increased efficiency and cost savings.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity or size.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Rotated merchandise and displays to feature new products and promotions.

Retail Assistant

Kmart
07.2018 - 08.2022
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Breaking down pallets of stock as a team and sorting items into departments.

Education

High School Diploma -

Orange High School
Orange, NSW
11.2019

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Utilising SAP Portal
  • Training and Mentoring
  • Product Knowledge
  • Loss Prevention
  • Team Leadership
  • Stock Replenishment
  • Cycle Counting

Timeline

Customer Service Manager

Rebel Sport
05.2023 - Current

Line Manager

Kmart
08.2022 - 05.2023

Retail Assistant

Kmart
07.2018 - 08.2022

High School Diploma -

Orange High School

Similar Profiles

CREATE PROFILE
Bradley Pengilly