Jake Fielder
Morphett Vale,Australia
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge, and exceeding expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Vineyard Operator
Randall Wine Group
01.2023 - Current
- Operating New Holland tractors maintaining vineyards
- Completed several duties involving Slashing Grass, Cultivating rows, Herbicide application, Fungicide application
- Relocated chemicals, Mixed chemicals, Knocked posts, Fixed Cordon, Foliage, Grab and Irrigation wires
Customer Service Representative
Superloop
12.2021 - 01.2023
- Resolved diverse range of technical issues across multiple systems and application for customers and end-users across various time zones
- Managed high levels of call flow and responded to Fixed Wireless, Dish, Modem/Router and NBN technical support needs
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Researched product and issue resolution tactics to address customer concerns
General Labouring
Work for Hire
11.2018 - 12.2021
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Collected measurements and marked location as part of project preparations
- Operated equipment such as Forklifts and Medium Rigid trucks
- Helped successfully complete large projects ahead of schedule such as marking and digging foundations
Yacht Detailer and Supervisor
Holdfast Yachts
10.2013 - 12.2018
- Reviewed new work orders to determine scope of work
- Created successful work schedules for each team member to maintain deadlines
- Applied strong leadership talents and problem-solving skills to maintain deadlines
- Operated mechanical buffer to buff faded areas of gel coating on boat exteriors
- Maintained and enhanced appearance of boats by applying cleaning, restorative, and protective agents
Education
Graduated Year 12 -
Hallett Cove R-12
Skills
- Outstanding time and management skills
- Team leadership collaboration
- Project management
- Bar and beverage restocking
- Cash handling skills
References
- Ben Spurrier, Technical Assistant, 0410 811749
- Hugh McMillan, Vineyard Operator, 0433 215 679
Certification
Chemical Accreditation, AHCCHM304, AHCCHM307, ChemCERT, Adelaide, Australia
LF License, Allan Miller Transport Training, Adelaide, Australia
HC Driver’s License, Courtesy Driving School, Wingfield, Australia
Responsible Service of Alcohol, Australian Qualification Training, Adelaide, Australia
Working With Children Check (DCSI), Department of Human Services, Adelaide, Australia
White Card
Timeline
Vineyard Operator
Randall Wine Group
01.2023 - Current
Customer Service Representative
Superloop
12.2021 - 01.2023
General Labouring
Work for Hire
11.2018 - 12.2021
Yacht Detailer and Supervisor
Holdfast Yachts
10.2013 - 12.2018
Graduated Year 12 -
Hallett Cove R-12
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