Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Madison Fleming

30 Latchford St, Theodore, Canberra

Summary

Dynamic professional with a proven track record in customer engagement and database management, honed at ACT Parks and Conservation Service and other notable roles. Excelled in enhancing client satisfaction and operational efficiency through innovative cleaning, sanitization, and administrative strategies. Skilled in fostering strong relationships and streamlining processes, demonstrating exceptional customer service and technical aptitude.


I hold a Full ACT Drivers License.


Overview

15
15
years of professional experience

Work History

House Cleaner

E-Lustri-us Cleaning and Housekeeping
10.2022 - Current
  • Disinfected and mopped bathrooms to keep homes and facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.

Study (Diploma in Beauty Therapy)

CIT Reid (Canberra Institute of Technology
01.2022 - 11.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Stay at Home Mum

Myself
04.2014 - 01.2022
  • Self-motivated.
  • Proven ability to learn quickly and adapt to new situations.

Administrative and Information Officer

ACT Parks and Conservation Service, Tidbinbilla
12.2012 - 11.2013
  • Streamlined information distribution by implementing efficient communication strategies.
  • Cash handling
  • Managed data flow for enhanced organizational efficiency.
  • Developed and maintained databases with accurate information retrieval systems.
  • Improved data accuracy, updating records and ensuring consistency.
  • Administrative support to various Parks and Conservation Service depots within the Rural District (Tidbinbilla Visitor Center and Namadgi Visitor Center).

Front Counter Staff Member

McDonalds, Belconnen & Charnwood
01.2010 - 11.2012
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Collaborated with management on implementing new initiatives aimed at improving the guest experience.
  • Supported inventory management by tracking stock levels and alerting supervisors when supplies were low.
  • Ensured food safety standards were met through regular cleaning and sanitizing procedures.
  • Facilitated smooth shift transitions by sharing pertinent information with incoming front counter staff members during shift changes.

Education

Diploma of Beauty Therapy

CIT Read
Canberra, ACT

Statement of Attainment in Hospitality Operation

McDonalds
Canberra, ACT

Undertaking Certificate 2 And 3 Hospitality

McDonalds
Canberra, ACT

Barista

McDonalds
Canberra, ACT

White Card

Belconnen Youth Centre
Canberra, ACT

Skills

  • Excellent Customer Service
  • Customer support
  • Customer Engagement Skills
  • Payment processing
  • Database management
  • Cash Handling process
  • Team Leadership
  • Conflict Resolution

Interests

  • Meeting New People
  • Spending Time with Family
  • Fashion and Style
  • Watching Movies and TV Shows
  • Camping

Timeline

House Cleaner

E-Lustri-us Cleaning and Housekeeping
10.2022 - Current

Study (Diploma in Beauty Therapy)

CIT Reid (Canberra Institute of Technology
01.2022 - 11.2022

Stay at Home Mum

Myself
04.2014 - 01.2022

Administrative and Information Officer

ACT Parks and Conservation Service, Tidbinbilla
12.2012 - 11.2013

Front Counter Staff Member

McDonalds, Belconnen & Charnwood
01.2010 - 11.2012

Diploma of Beauty Therapy

CIT Read

Statement of Attainment in Hospitality Operation

McDonalds

Undertaking Certificate 2 And 3 Hospitality

McDonalds

Barista

McDonalds

White Card

Belconnen Youth Centre

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