Bradley Smith
Orelia
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Store Administrator
Steelstruct
10.2023 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Administrative Assistant
Mirrors Care
07.2023 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
Service Desk Technician
Kinetic IT
01.2023 - 07.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided on-call support for critical issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Researched product and issue resolution tactics to address customer concerns.
- Configured hardware, devices, and software to set up work stations for employees.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
Trades Assistant
HE Parts
06.2022 - 01.2023
- Assisted skilled tradesmen to complete projects.
- Experienced in using and maintaining specialized tools and equipment associated with trades.
- Assisted in receipt and inventory of material, tools and equipment.
- Reinforced constructions techniques and proper use of hand tools, power tools and equipment to encourage worksite safety.
- Set standards and modeled appropriate behavior and methods for addressing problems at construction site.
- Performed moderately difficult repair and preventive maintenance tasks using expertise acquired through specialized training.
- Participated in program and construction planning and kept leaders abreast of progress, problems and building project needs.
- Complied with established internal controls and policies.
Support Worker
Kirinari
03.2021 - 05.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Created, prepared, and delivered reports to various departments.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Coached employees through day-to-day work and complex problems.
- Delivered supportive and knowledgeable training to new employees.
Trades Assistant
HE Parts
01.2019 - 03.2021
- Assisted skilled tradesmen to complete projects.
- Experienced in using and maintaining specialized tools and equipment associated with trades.
- Assisted in receipt and inventory of material, tools and equipment.
- Reinforced constructions techniques and proper use of hand tools, power tools and equipment to encourage worksite safety.
- Performed maintenance and minor repairs to various machines under supervision.
- Set standards and modeled appropriate behavior and methods for addressing problems at construction site.
- Answered questions and addressed, resolved, or escalated issues to management personnel.
Education
Certificate III in Information Digital Media - Network Administration
South Metropolitan TAFE Rockingham Campus
Rockingham11.2018
Certificate II in Electro-technology - Electrician
College of Electrical Training
Jandakot11.2018
Certificate III Business - Business
Safety Bay Senior High School
Safety Bay, WA11.2018
Skills
- Staff Management
- Maximizing Profitability
- Store Opening and Closing Procedures
- Inventory Management
- Time Management
- Payroll and Benefits Administration
- Resolving Payroll Problems
- Help Desk
- Administering Payroll
- Maintaining Employee Records
- Business Processes and Procedures
- Technical Support and Assistance
References
Available upon request.
Timeline
Store Administrator
Steelstruct
10.2023 - Current
Administrative Assistant
Mirrors Care
07.2023 - 10.2023
Service Desk Technician
Kinetic IT
01.2023 - 07.2023
Trades Assistant
HE Parts
06.2022 - 01.2023
Support Worker
Kirinari
03.2021 - 05.2022
Trades Assistant
HE Parts
01.2019 - 03.2021
Certificate III in Information Digital Media - Network Administration
South Metropolitan TAFE Rockingham Campus
Certificate II in Electro-technology - Electrician
College of Electrical Training
Certificate III Business - Business
Safety Bay Senior High School
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