Summary
Overview
Work History
Education
Skills
Availability
Timeline
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Bradley Smith

South Melbourne,VIC

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating a positive experience for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

10
10
years of professional experience

Work History

Delivery Driver

Yodel
03.2022 - 12.2023
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools
  • Maintained strong relationships with clients through proactive communication and personalized service
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Lead Soccer Coach

SCFA
11.2021 - 12.2023
  • Boosted player development through personalized coaching, skill assessments, and individualized feedback
  • Established a positive team culture by promoting sportsmanship, collaboration, and respect among players
  • Collaborated with assistant coaches to design tailored training plans targeting specific areas of improvement
  • Built strong relationships with parents and guardians to maintain open lines of communication regarding player progress and expectations
  • Managed budget allocations for equipment purchases, facility rentals, and travel expenses by overseeing fundraising efforts and sponsorships.

Customer Assistant

Tesco
11.2019 - 03.2022
  • Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
  • Streamlined the checkout process for faster transactions, enhancing overall customer experience.
  • Assisted customers in locating desired items, ensuring a positive shopping experience.
  • Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.

Leisure And Culture Dundee
07.2017 - 11.2019
  • Increased player skill levels with the implementation of targeted drills and practice sessions.
  • Promoted sportsmanship, teamwork, and positive attitudes among athletes both on and off the field.
  • Developed strong relationships with athletes'' families to facilitate ongoing support and involvement in their athletic pursuits.
  • Collaborated with other coaches to share knowledge, resources, and best practices for improved coaching strategies across various sports disciplines.
  • Maintained up-to-date records of athlete progressions, attendance, accomplishments, and areas needing improvement for continued growth.

Professional Football Player

Dundee United Football Club
07.2013 - 07.2017
  • Enhanced team performance by consistently executing plays and demonstrating strong leadership on and off the field
  • Developed game strategies with coaching staff, contributing to overall team success in various tournaments
  • Maintained optimal physical condition through rigorous training, resulting in improved speed, agility, and endurance
  • Excelled in multiple positions on the field, showcasing versatility and adaptability to meet team needs.

Education

Bachelor of Science - Sport & Exercise Science

University of Abertay Dundee
Dundee, Scotland

Higher National Diploma - Coaching And Developing Sport

Gardyne College Dundee
Dundee, Scotland

Skills

  • Customer Assistance
  • Team Collaboration
  • Adaptability
  • Organizational skills
  • Problem-solving abilities
  • Multitasking capabilities
  • Interpersonal skills
  • Product knowledge

Availability

Available 7 Days a Week

RSA

Working With Children

Timeline

Delivery Driver

Yodel
03.2022 - 12.2023

Lead Soccer Coach

SCFA
11.2021 - 12.2023

Customer Assistant

Tesco
11.2019 - 03.2022

Leisure And Culture Dundee
07.2017 - 11.2019

Professional Football Player

Dundee United Football Club
07.2013 - 07.2017

Bachelor of Science - Sport & Exercise Science

University of Abertay Dundee

Higher National Diploma - Coaching And Developing Sport

Gardyne College Dundee

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Bradley Smith