BRADLEY ZAMMIT-HARRISON
Melton
Summary
Experienced hospitality management professional with a strong focus on operational excellence and leadership. Demonstrated ability to drive store performance through effective teamwork and strategic planning. Proficient in inventory control, customer service enhancement, and staff development. Flexible in adapting to changing conditions, ensuring business goals are consistently met.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Nando's Australia & New Zealand
03.2024 - Current
- Managed team schedules, trained staff, and resolved IT issues for seamless store operations.
- Led hiring, fostering a positive work environment and enhancing team performance.
- Engaged with customers to improve satisfaction and drive repeat business.
- Streamlined team operations through effective roster management, staff training, and IT issue resolution, enhancing overall productivity.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Restaurant Manager
Grill'd
10.2023 - 03.2024
- Supervise daily operations, ensuring high service standards and customer satisfaction.
- Implement staff training programs, resulting in improved team efficiency and morale.
- Monitor inventory levels and manage supplier relationships to maintain stock quality.
- Address customer complaints promptly, achieving higher retention rates and positive feedback.
- Analyze sales data to optimize menu offerings, contributing to revenue growth.
Food Hand
Canberra Hotel Ballarat
06.2023 - 10.2023
- Assist in all kitchen duties from cleaning dishes to basic food prep
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
Assistant Manager
Hungry Jack's Pty Ltd
09.2019 - 03.2023
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Delivery Driver
Domino's
11.2021 - 04.2022
- Deliver food in a timely matter and clean dishes in between deliveries
General Laborer
Graphite Construction Management
12.2020 - 03.2022
- Use tools and generate a tax invoice for each day
Store Team Member
Coles
01.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Year 12 -
Findon High School
Findon, SA03.2021
Skills
- Problem-solving
- Customer service
- Customer service and engagement
- Time management
- Team building and leadership
- Customer service management
- Employee scheduling
- Staff management
- Loss prevention
- Sales growth
- Staff scheduling
- Inventory counting
Timeline
Assistant Store Manager
Nando's Australia & New Zealand
03.2024 - Current
Assistant Restaurant Manager
Grill'd
10.2023 - 03.2024
Food Hand
Canberra Hotel Ballarat
06.2023 - 10.2023
Delivery Driver
Domino's
11.2021 - 04.2022
Store Team Member
Coles
01.2021 - 01.2022
General Laborer
Graphite Construction Management
12.2020 - 03.2022
Assistant Manager
Hungry Jack's Pty Ltd
09.2019 - 03.2023
Year 12 -
Findon High School
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