Bradly Watters
Kiama Downs,NSW
Summary
I am a customer service professional with extensive experience at Sydney Trains, excelling in conflict resolution and customer relations. Proven ability to enhance service efficiency and ensure safety compliance. Skilled in Microsoft Excel and adept at multitasking, I thrive in fast-paced environments, consistently delivering exceptional support and fostering positive customer experiences.
Overview
26
26
years of professional experience
Work History
Customer Service Attendant
Sydney Trains
07.2003 - Current
- Assisted customers with inquiries and provided accurate product information in a professional and respectful manner
- Handled customer complaints to ensure satisfaction and resolve issues effectively using my training to calm and diffuse situations of hostility and/or unrest
- Cleaning of station office, amenities and surrounds
- Use of office and word programs, emailing and ordering stores/stock
- Working together as a team for a positive outcome (problem solving)
- Reporting all hazards to the relevant manager
- Assessing all risks that apply to the task at hand
- Ability to detect different fires and use correct extinguisher to extinguish fire
Revenue Protection Officer
Sydney Trains
06.2001 - 07.2003
- Monitored station safety protocols to ensure compliance with organizational standards.
- Conducted regular inspections of facilities and equipment, identifying potential hazards for timely resolution.
- Responded promptly to incidents, providing assistance and support to affected individuals as needed.
- Collaborated with law enforcement and emergency services during critical situations to enhance response effectiveness.
Customer Service Attendant
Sydney Trains
10.1999 - 06.2001
- Supported team members during peak hours to enhance service efficiency.
- Processed transactions accurately using point-of-sale systems for seamless checkout experiences.
- Collaborated with colleagues to improve workflows and reduce wait times for customers.
- Adapted quickly to changing demands, demonstrating flexibility in a fast-paced environment.
Education
Certificate IV Transport Distribution
Rail Training College
Petersham, NSW10.1999
School Certificate
Bulli High School
Bulli, NSW12.1991
Skills
- Customer focus
- Complaint handling
- Customer service
- Problem-solving
- Time management
- Multitasking
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer relations
- Task prioritization
- Product knowledge
- Microsoft outlook
- Microsoft Excel
- Conflict resolution
- Complaint resolution
- Stock management
- Customer education
Timeline
Customer Service Attendant
Sydney Trains
07.2003 - Current
Revenue Protection Officer
Sydney Trains
06.2001 - 07.2003
Customer Service Attendant
Sydney Trains
10.1999 - 06.2001
Certificate IV Transport Distribution
Rail Training College
School Certificate
Bulli High School
Similar Profiles
SUYOG WAMANSUYOG WAMAN
Sr. Java Developer at Sydney Trains | Wayside Information ManagementSr. Java Developer at Sydney Trains | Wayside Information Management
Jacob RuddickJacob Ruddick
Cable Network Maintainer at Sydney Trains.Cable Network Maintainer at Sydney Trains.
Naasief JonasNaasief Jonas
Electrical Fitter - Team Leader at Sydney TrainsElectrical Fitter - Team Leader at Sydney Trains
Catherine VillarinCatherine Villarin
Turnaround Cleaner at Sydney TrainsTurnaround Cleaner at Sydney Trains
Lucy CookLucy Cook
Pre-Service Teacher at Minnamurra Public SchoolPre-Service Teacher at Minnamurra Public School