Summary
Overview
Work History
Education
Skills
Attributes
Timeline
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Bradman Williams

Brisbane,QLD

Summary

Professional with robust experience in customer service leadership, excelling in team collaboration and achieving results. Adept at managing high-pressure environments, resolving conflicts, and ensuring customer satisfaction. Skilled in coaching staff, optimizing call centre operations, and adapting to changing needs. Reliable and focused on driving performance and operational excellence. After employment in a successful company with the option for progression.

Overview

11
11
years of professional experience

Work History

Customer Service Call Center Supervisor

Admiral Insurance Company
03.2023 - 06.2025
  • With my time at Admiral, I managed to achieve various promotions and win multiple awards such as Probation of the year, and voted among my peers as the #1 representative within the department.
  • Prior to my management promotion I was on the phone to customers both inbound and outbound and while providing perfect customer service I would take on customer queries and deal with their request all while maintaining our compliance standards and then proceed to upsell our products to customers to provide further discounts each call.
  • In July 2024 I was awarded a senior management position where I led my own team from their first day of training until they were experienced agents. This was done using my excellent communication and management skills, alongside the admin side of the role where I would utilize my skills on both Microsoft Word and Excel to build spreadsheets to assist with my work.

Delivery Driver

Reece Plumbing
06.2021 - 05.2022
  • Up until leaving Australia I worked at Reece Plumbing as a delivery driver, picking and then delivering orders to worksites and in store serving customers and taking phone orders for pick up and delivery.
  • I am good with directions, have a great driving record, and enjoyed the customer interactions.

Ramp Service Agent

Menzies Aviation
01.2019 - 05.2021
  • I worked Full time for Menzies Aviation based at the Brisbane International Airport.
  • I started in the bag room as a baggage handler, loading and unloading planes and freight containers.
  • I then moved onto the Tarmac operating heavy machinery and different operational roles.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10 daily flights.

Fast Food Worker

McDonalds
07.2014 - 10.2018
  • During my time at McDonalds I worked in the back area. Cooking and preparing orders, this taught me great time management, to follow instructions as well as work place health and safety practices.
  • McDonalds have a great team environment and it was fantastic meeting and working with new people.

Education

Completed Year 12 -

Brisbane State High School
Brisbane
12.2018

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Firefox
  • Internet Explorer
  • Call monitoring
  • Escalation handling
  • Sales strategies
  • Team Training
  • Product and service sales

Attributes

Articulate communicator with appreciation for the different communication styles required when working with other team members or with customers., Strong morals and ethics ensure honesty, reliability and ability to undertake tasks responsibly., Understanding of need to remain flexible to support last-minute demands and changes. Comfortable in changing environments and situations, ensuring ability to remain flexible and adaptable at all times., Microsoft Word, Microsoft Excel, Microsoft Outlook, Firefox, Internet Explorer

Timeline

Customer Service Call Center Supervisor

Admiral Insurance Company
03.2023 - 06.2025

Delivery Driver

Reece Plumbing
06.2021 - 05.2022

Ramp Service Agent

Menzies Aviation
01.2019 - 05.2021

Fast Food Worker

McDonalds
07.2014 - 10.2018

Completed Year 12 -

Brisbane State High School

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Bradman Williams