Brad Marsden
Rowville,VIC
Summary
Accomplished Account Manager with a proven track record at Cactus Agencies, adept in client relations and sales development. Promoted business growth by enhancing customer service across managed accounts. Proficient in CRM and networking, I excel in fostering client partnerships and driving strong sales performance. I hold a unique business perspective from a varied work background in both retail and wholesale, which provides a keen insight for account management.
Overview
28
28
years of professional experience
Work History
Account Manager
Cactus Agencies
09.2008 - Current
- Representing a stable of technical and national brands across Sports, Outdoor, Workwear and Fashion Industries.
- Manage a diverse portfolio of accounts across Victoria, ensuring each client receives personalized attention and support.
- Develop and maintain long-term relationships with key clients for sustained growth.
- Strengthen client relationships with regular communication, addressing concerns, and providing exceptional service.
- Communicate to represented brands on market activity, in store promotions and customer needs.
- Effectively manage future orders, seasonal sales programs, new products and at once orders.
- Attend Supplier and Group GTM Conferences.
General Manager
Sportsmart Group
09.2003 - 09.2008
- Managed growing Sports Retail group of stores, growing from 3 to 5 retail doors.
- Oversaw day-day operations of school wholesale division.
- Reported monthly groups sales and profit figures to Directors.
- Forecast and monitored monthly open to buy budgets for buyers across the group.
- Formulated and implemented policies and procedures to streamline operations.
- Completed quarterly advertising campaigns including, catalogues, press and TV advertising.
Manager
Big W
11.1996 - 09.2003
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Worked across multiple stores and departments over my tenure, store assignments included:
- Department Manager, Karingal
- Department Manager, Forest Hill, part of the Store Opening team
- Night Manager, Sunshine, part of the Store Opening Team
- Business Manager, Sunshine
- Business Manager, Eastland, part of the Store Opening Team
- Store Manager Relief, Forest Hill
Education
Certificate IV - Retail Management
TAFE
VictoriaSkills
- Account Management
- Customer Service
- Client Relations
- Sales Development
- Networking skills
- Territory Management
- CRM proficiency
- Product Training
- Campaign execution
- Business growth and retention
Timeline
Account Manager
Cactus Agencies
09.2008 - Current
General Manager
Sportsmart Group
09.2003 - 09.2008
Manager
Big W
11.1996 - 09.2003
Certificate IV - Retail Management
TAFE
Similar Profiles
Jacob MartinJacob Martin
Owner at Cactus Landscaping & Snow RemovalOwner at Cactus Landscaping & Snow Removal
Jermiah PierceJermiah Pierce
Car Detailer at Cactus Car WashCar Detailer at Cactus Car Wash
Gloria KlugGloria Klug
VP of Marketing at Blue Cactus Consulting & Spectrum Technology SolutionsVP of Marketing at Blue Cactus Consulting & Spectrum Technology Solutions
Naseem PedramNaseem Pedram
Team Leader in Merchant Servicing at NABTeam Leader in Merchant Servicing at NAB
Alexandra RadfordAlexandra Radford
Customer Service Representative at ENSACustomer Service Representative at ENSA