Microsoft Suite
Braeden Laycock
Billing & Provisioning Team Leader
Hobart,TAS
Summary
Billing & Provisioning Team Leader experienced in directing diverse workgroups across a broad range of tasks. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision for the whole team to succeed. Problem solver, networker, and consensus builder.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Billing & Provisioning Team Leader
Mint Telecom
Hobart, Tasmania
5 2022 - Current
- Managed onboarding and setup of new consumer and business customers, including consultation & implementation of optimal telecom solutions
- Oversaw billing and provisioning department, ensuring accuracy in invoice generation & reconciliation, plan & package creation
- Delivered high-quality customer service, resolving tech support and fault enquiries - quickest average handling time of my team.
- Customized and programmed IP Phones for Hosted PBX products, and delivered SIP trunks and other telecom services
- Conducted data analysis and generated detailed reports for management
- Contributed to process improvements and billing system enhancements.
Manager on Duty
Zone Bowling Moonah
09.2019 - 05.2022
- Led guest service operations, including food and beverage preparation, cash handling, and staff training
- Maintained sales targets and upheld OH&S standards.
FOH Manager on Duty, Kitchen Manager, Bar Manager
Hogs Australia Steakhouse
10.2018 - 02.2021
- Managed a team of 10 FOH & BOH staff, overseeing rostering, stock management, and supplier relations
- Handled all aspects of bar and kitchen operations, from preparing food to serving drinks.
Kitchen Hand / F&B Attendant / Bartender
Hobart Function & Conference Centre
08.2018 - 01.2019
- Provided kitchen support, food preparation, and bartending services during functions and events.
Education
Bachelor of Arts -
University of Tasmania
Hobart, TAS 07.2019 - Current
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Skills
Advanced Microsoft Office Suite
Proficient in Microsoft Excel
Microsoft Access database management
Power BI Reporting
Statistical Analysis
Telecommunications Expertise
Programming of IP Phones for Hosted PBX
Billing System Management
Invoice reconciliation
Data analysis and reporting
Dispute Resolution
References
- Alex McGlasson, Provisioning Manager, Mint Telecom, 0401 383 896
- Jesse Dunlop, Venue Manager, Zone Bowling Moonah, 0477 339 308
Software
Power BI
Microsoft Access
Trello
Timeline
Manager on Duty
Zone Bowling Moonah
09.2019 - 05.2022
Bachelor of Arts -
University of Tasmania
07.2019 - Current
FOH Manager on Duty, Kitchen Manager, Bar Manager
Hogs Australia Steakhouse
10.2018 - 02.2021
Kitchen Hand / F&B Attendant / Bartender
Hobart Function & Conference Centre
08.2018 - 01.2019
Billing & Provisioning Team Leader
Mint Telecom
5 2022 - Current
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