Braeden White-Jennings
Mount Mee,QLD
Summary
An aspiring past youth worker and role model with a diverse background in government and hospitality industries, including a commendable tenure in the Royal Australian Navy. Equipped with leadership, conflict resolution, and personal development capabilities, coupled with hands-on experience in mentoring and training. Skilled in fostering positive relationships and providing guidance to empower young individuals. Passionate about empowering youth to reach their full potential through guidance, support, and mentorship. Eager to leverage a multifaceted background and skill set to make a positive impact on the lives of young people and contribute to their personal and developmental growth. Building skills enlarges me assist, communicate, have a sound understanding and guide individuals to be able to achieve their goals whilst mentoring them to leading in a direction of success. Adapted at fostering multicultural sensitivity and client advocacy, I leveraged my skills as a Housing Case Manager at Gold Coast Disability and Youth to enhance housing stability and client satisfaction. My proficiency in teamwork and problem-solving facilitated significant improvements in service delivery and program effectiveness, embodying professionalism and effective communication in every interaction. Professional with strong background in Government, Hospitality, housing and community services, skilled in client advocacy, case management, and resource coordination. Known for collaboration, adaptability, and achieving measurable outcomes. Expertise in conflict resolution, client assessments, and support planning, ensuring effective service delivery. Reliable team member with focus on fostering positive relationships and driving impactful results. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives
Overview
11
11
years of professional experience
Work History
Housing Case Manager
Gold Coast Disability and Youth
07.2024 - Current
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations long-term.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
- Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
- Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
- Advocated on behalf of clients during housing negotiations, securing favourable leases and rental agreements for long-term success.
- Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
- Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
- Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
- Increased client satisfaction levels by consistently providing compassionate, culturally sensitive support throughout the housing process.
- Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
- Facilitated workshops on financial literacy, tenant rights, and other topics relevant to successful independent living for clients transitioning into stable housing situations.
- Developed partnerships with community organizations to expand services and referrals.
- Engage with stakeholders regularly to assist in supporting the individual effectively
- Engage with Child Safety to conduct Transition Plans to best assist Young people in transitioning into adult hood.
- Ensure clients get the required support to help them navigate living independently in home and out in the community.
Disability Support Worker
Gold Coast Disability and Youth
10.2023 - Current
- Employed adaptive strategies to cater to individual client needs, promoting personalized care.
- Applied conflict resolution techniques to manage and de-escalate challenging behaviours.
- Used assistive communication devices to facilitate effective interaction between clients and caregivers.
- Conducted regular assessments to identify and address evolving client requirements and preferences.
- Drove clients safely to social activities and appointments.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Communications and Information's Systems Sailor
Australian Defence Force
08.2017 - 08.2023
- Developed valuable skills in seamanship, navigation, firefighting, damage control, security measures, and first aid through rigorous training programs aboard the vessel.
- Assisted in docking procedures, effectively handling mooring lines and securing the vessel to the pier.
- Provided first aid treatment to injured personnel when necessary, stabilizing patients until medical professionals arrived on scene.
- Contributed to successful missions by performing essential tasks such as standing watch, steering, and operating deck machinery.
- Ensured efficient communication between crew members, fostering teamwork and collaboration on board.
- Collaborated with diverse teams of sailors from various departments to ensure cohesive execution of shipboard operations on a daily basis.
- Facilitated effective communication among shipmates by serving as a reliable source of information regarding schedules, assignments, duties, or changes to ship routines.
- Increased operational readiness through thorough training exercises and drills for emergency situations.
- Enhanced overall efficiency of ship operations by actively participating in regular training exercises, such as man overboard drills or fire-fighting simulations.
- Stood watch while underway to facilitate communications and maintain onboard safety and security.
- Updated, maintained and prepared photocopies of checklists, familiarization lists, and key logs.
- Progressed through various roles, from supervising the Communications department to conducting on-the-job training, ultimately overseeing an independent department operation.
- Completed rigorous formal training in professional/personal development, conflict management, and leadership.
- Recognised with the Department of Defence Gold Group commendation for exceptional performance during Operation Covid Assist, Four Year Service Medal and Emergency Assist medal during Operation Bush Fire assist.
Crew Trainer
Kentucky Fried Chicken
01.2014 - 08.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Education
Diploma in Child, Youth And Family Intervention - Family And Community Services
TAFE Queensland
QLD07-2025
Certificate III - Business
Defence Registered Training Organisation
Australia08-2023
Certificate III - Government
Defence Registration Training Organisation
Australia08-2023
No Degree - Installing And Configuring Windows Server 2012
Boxhill Institute
Melbourne, VIC09-2018
No Degree - Administering Windows 2012
Box Hill Institute of TAFE
Melbourne, VIC09-2018
No Degree - ITESS - IT Essentials
Box Hill Institute of TAFE
Melbourne, VIC09-2018
High School Certificate -
Richmond High School
Sydney, NSW11-2015
Certificate II - Retail Services
Vocational Training
Sydney, NSW06-2015
Certificate I - Construction
Novaskill
Australia11-2013
Skills
- Client advocacy
- Housing assessment
- Maintaining confidentiality
- Community resource navigation
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking
- Reliability
- Worker supervision
- Excellent communication (Verbal and Written)
- Critical thinking
- Documentation and recordkeeping
- Team/Relationship building
- Conflict resolution
- Professionalism
Timeline
Housing Case Manager
Gold Coast Disability and Youth
07.2024 - Current
Disability Support Worker
Gold Coast Disability and Youth
10.2023 - Current
Communications and Information's Systems Sailor
Australian Defence Force
08.2017 - 08.2023
Crew Trainer
Kentucky Fried Chicken
01.2014 - 08.2023
Diploma in Child, Youth And Family Intervention - Family And Community Services
TAFE Queensland
Certificate III - Business
Defence Registered Training Organisation
Certificate III - Government
Defence Registration Training Organisation
No Degree - Installing And Configuring Windows Server 2012
Boxhill Institute
No Degree - Administering Windows 2012
Box Hill Institute of TAFE
No Degree - ITESS - IT Essentials
Box Hill Institute of TAFE
High School Certificate -
Richmond High School
Certificate II - Retail Services
Vocational Training
Certificate I - Construction
Novaskill
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