Summary
Overview
Work History
Education
Skills
Timeline
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Braedi Cervi

Summary

Dynamic Sales Support Representative with a goal-oriented mindset, adept at building strong customer relationships at Arnott's Biscuits. Proven track record in strategy development and negotiation, enhancing product visibility and driving sales. Skilled in clear communication and problem-solving, consistently achieving high standards in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Sales Support Representative

Arnott's Biscuits
03.2023 - 02.2025
  • Build strong relationships with store managers to drive sales of Arnott’s products in retail outlets.
  • Merchandise shelves by restocking, rotating stock, and setting up promotional displays to Arnott’s brand standards.
  • Identify sales opportunities, negotiate additional store space, and recommend product orders to maximise visibility and sales.
  • Monitor competitor activity and provide feedback to the sales team using company reporting tools.
  • Work independently across a designated territory, managing time effectively and maintaining a high standard of in-store execution.

Hospitality Worker

Cafe Omnia
04.2022 - 03.2023
  • Provided friendly, efficient customer service and processed orders using Square POS in a busy café environment.
  • Maintained high standards of food safety, hygiene, and presentation across front and back of house.
  • Managed stock levels, inventory ordering, and daily operational tasks as a team supervisor.
  • Built strong customer relationships and handled feedback to improve service and encourage repeat business.


Customer Service Team Member

Kmart
02.2019 - 04.2022
  • Handled customer returns, refunds, and complaints at the service desk with professionalism and empathy.
  • Assisted with phone inquiries, online order processing, and store pickups.
  • Supported stock presentation and promotional displays on the shop floor.
  • Trained and supported new team members to ensure consistent service standards.
  • Resolved customer complaints efficiently, ensuring satisfaction and retention through effective problem-solving techniques.

Retail Assistant

Universal Store
11.2021 - 02.2022
  • Provided excellent customer service by assisting shoppers with product selection and answering queries to enhance the shopping experience.
  • Maintained visual merchandising standards by organizing and restocking merchandise to ensure an appealing and orderly store layout.
  • Processed sales transactions efficiently using the point-of-sale system while handling cash and card payments accurately.


Production Assistant

Good Food Partners
08.2018 - 07.2021
  • Contributed to the repackaging team for a leading national breakfast and snack food manufacturer, ensuring accuracy and quality in packaging processes.
  • Adhered strictly to food safety and hygiene standards, successfully completing mandatory Food Safety Training to uphold compliance.
  • Consistently maintained high productivity levels while working efficiently in a fast-paced, deadline-driven production environment.

Education

Bachelor of Food Science And Technology -

RMIT University
Melbourne, VIC
12-2025

Bachelor in Business Management -

RMIT University
Melbourne, VIC
12-2025

High School Diploma -

Our Lady of The Sacred Heart
Bentleigh, VIC
10-2021

Skills

  • Goal-oriented mindset
  • Customer relationship management
  • Strong negotiation
  • Strategy development
  • Leadership
  • Clear Communication
  • Problem Solving

Timeline

Sales Support Representative

Arnott's Biscuits
03.2023 - 02.2025

Hospitality Worker

Cafe Omnia
04.2022 - 03.2023

Retail Assistant

Universal Store
11.2021 - 02.2022

Customer Service Team Member

Kmart
02.2019 - 04.2022

Production Assistant

Good Food Partners
08.2018 - 07.2021

Bachelor of Food Science And Technology -

RMIT University

Bachelor in Business Management -

RMIT University

High School Diploma -

Our Lady of The Sacred Heart

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Braedi Cervi