BRAHAM Sharma

*Mail and Parcel Delivery:* Deliver mail and parcels to assigned areas, ensuring timely and efficient delivery.

*Route Management:* Plan and manage your delivery route to ensure all items are delivered as scheduled.

*Customer Service:* Provide excellent customer service, responding to customer inquiries and resolving issues promptly.

*Mail and Parcel Collection:* Collect mail and parcels from post offices, businesses, and residential areas.

*Scanning and Tracking:* Scan and track mail and parcels using handheld scanners and other technology.

*Vehicle Maintenance:* Maintain your vehicle in a safe and roadworthy condition, adhering to Australia Post's vehicle standards.

*Safety and Security:* Follow all safety and security protocols, including wearing personal protective equipment (PPE) and securing your vehicle and mail/parcels.

*Administrative Tasks:* Complete necessary paperwork, reports, and administrative tasks as required.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

*Mail and Parcel Delivery:* Deliver mail and parcels to residential and business addresses within designated areas.

*Route Management:* Plan and manage delivery routes to ensure efficient and timely delivery.

*Customer Service:* Provide excellent customer service, responding to customer inquiries and resolving issues promptly.

*Operational Duties:*

*Vehicle Maintenance:* Maintain your vehicle in a safe and roadworthy condition, adhering to the subcontractor's vehicle standards.

*Scanning and Tracking:* Scan and track mail and parcels using handheld scanners and other technology.

*Load and Unload:* Load and unload mail and parcels from your vehicle.

*Delivery Area Management:* Manage your delivery area, ensuring all mail and parcels are delivered to the correct addresses.