Braith Cain
Hill Top,NSW
Summary
Dynamic Shift Supervisor at KFC with expertise in cash handling and employee training. Enhanced team productivity through effective staff management and mentoring, leading to improved customer satisfaction. Committed to workplace safety and operational excellence, consistently exceeding health standards while driving sales performance through strategic upselling techniques.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
KFC
Mittagong, NSW
09.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Bowral High School
Bowral, NSWSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Cash handling expertise
- Staff motivation
- Staff development
- Inventory control and record keeping
- Safety awareness
- Inventory control
Timeline
Shift Supervisor
KFC
09.2022 - Current
High School Diploma -
Bowral High School