Braith Young
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and up for a challenge, with a eager passion to learn new things.
Overview
6
6
years of professional experience
Work History
Restaurant Supervisor
Justin Lane Establishment
11.2022 - Current
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimising discrepancies.
- Opened and Closed the venue.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic. Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Assisted in daily administrative tasks such as communicating a constant flow of customers, partnerships and brands. Uploaded and scanned confidential paperwork. Received invoices. Responded to reviews and complaints. Contacted upcoming events and reservations.
- Planned and ran upcoming events and functions. This included following up on paper work, organising food and beverage packages, musicians, invoicing, creating and coordinating the event runsheet with staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance as a hostess.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Created daily runsheets of rostered staff.
- Supervised large teams with guidance, support and direction for high-quality customer care. This was across an extremely busy and high functioning restaurant and rooftop bar.
Cafe Manager
The Coffee Club
06.2018 - 11.2022
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Oversaw calendar to manage staff schedule and organise shifts for adequate coverage.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Secured daily cash by verifying totals and making nightly deposits.
- Maximised profitability through cost control measures, including mindful purchasing decisions and labor management.
- Oversaw food preparation and monitored safety protocols.
- Analysed sales data to identify trends and adjust purchasing decisions accordingly to meet KPIs.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cashier
Happy Sailors
02.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
Education
Bachelor of Nursing - Medical
Southern Cross University
Gold Coast, QLD2027
Bachelor of Legal & Justice Studies - Law
Southern Cross University
Gold Coast, QLD2024
Skills
- Customer Service
- Team Coordination
- Guest Relations
- Cash Handling
- Critical Thinking
- Friendly, Positive Attitude
- Attention to Detail
- Multitasking
- Excellent Communication
- Calm Under Pressure
- Organisation and Time Management
Timeline
Restaurant Supervisor
Justin Lane Establishment
11.2022 - Current
Cashier
Happy Sailors
02.2019 - 11.2019
Cafe Manager
The Coffee Club
06.2018 - 11.2022
Bachelor of Nursing - Medical
Southern Cross University
Bachelor of Legal & Justice Studies - Law
Southern Cross University
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