Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Bram Vu

Sydney,NSW

Summary

I come from Vietnam and am currently studying in Australia with a strong background in hospitality and marketing. With several years of hands-on experience working in hotels and customer-facing roles, I have developed a solid understanding of how to deliver outstanding service while supporting business growth through effective communication and marketing strategies.

I am a highly motivated and results-driven professional, known for my ability to resolve conflicts, manage customer relationships, and improve operational processes. I excel in team leadership, problem-solving, and maintaining high performance in fast-paced environments.

Recognized for my strong work ethic, time management, and adaptability, I am now seeking flexible part-time employment, including evening and weekend shifts, where I can contribute my skills and continue to grow in an international setting. My goal is to bring positive energy, professionalism, and memorable service to every customer interaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Victoria Legend Hotel
Vietnam, Hanoi
12.2024 - 02.2025
  • Supervised front desk operations and ensured smooth guest check-in processes.
  • Trained new staff on customer service protocols and hotel procedures.
  • Monitored service quality and provided feedback to team members regularly.
  • Implemented initiatives to improve customer satisfaction and team performance.
  • Answered phone calls and responded to questions and concerns.
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.

Hotel Receptionist

San Premium Hotel
vietnam, Hanoi
02.2023 - 11.2023
  • Greeted guests upon arrival and checked them into their rooms.
  • Managed phone inquiries and provided information about hotel services.
  • Assisted guests with reservations and special requests for accommodations.
  • Coordinated with housekeeping to ensure room readiness for incoming guests.
  • Maintained accurate records of guest information and bookings in the system.
  • Collaborated with team members to enhance overall guest experience at the hotel.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted guests with directions and transportation arrangements when needed.

Marketing Intern

HCG Engineer Comapany
Vietnam, Hanoi
03.2022 - 10.2022
  • Assisted in developing social media content for brand engagement.
  • Coordinated marketing campaigns across multiple digital platforms.
  • Supported the design of promotional materials for events and outreach.

Education

BBA - Business Administration

University of Economics And Business, Vietnam Nati
Hanoi, Vietnam
12-2024

Master of Hospitality Management - Hospitality And Tourism Management

International College of Management, Sydney
Sydney NSW
05-2024

Skills

  • Critical thinking
  • Customer service
  • Social media strategy
  • Communication skills
  • Marketing coordination
  • Problem-solving
  • Relationship building
  • Work prioritization
  • Continuous improvement

Languages

English
Professional
Vietnamese
Native/ Bilingual

Certification

  • IELTS 6.5
  • Driving License

Timeline

Customer Service Supervisor

Victoria Legend Hotel
12.2024 - 02.2025

Hotel Receptionist

San Premium Hotel
02.2023 - 11.2023

Marketing Intern

HCG Engineer Comapany
03.2022 - 10.2022

BBA - Business Administration

University of Economics And Business, Vietnam Nati

Master of Hospitality Management - Hospitality And Tourism Management

International College of Management, Sydney

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Bram Vu