Summary
Overview
Work History
Education
Skills
Timeline
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Branavan Nagendra

Summary

Highly accomplished and commercially astute payments professional with extensive experience as a Technical Account Manager and Solutions Architect. Focused on building strategic partnerships with enterprise clients within the fintech sector. Proven track record in translating complex technical offerings into tangible business value, leading complex integration discussions, and proactively identifying opportunities to optimize technical operations and accelerate growth for large users.

Overview

12
12
years of professional experience

Work History

Product Lead

Goti
04.2024 - 03.2025
  • Oversaw the end-to-end product lifecycle for a B2B payments platform, from strategy and discovery through agile development and launch, focusing on resolving difficult user-related problems and workflow inefficiencies for finance professionals.
  • Defined product strategy, authored business cases, managed roadmap/backlog, led cross-functional teams, facilitated agile processes, and drove key partner integrations to deliver a market-ready solution.
  • Delivered core platform features resulting in an 80% decrease in manual payment processing time and reduced bill approval/payment cycles from hours to minutes, demonstrating significant operational efficiency gains for users.
  • Drove strategic integrations with critical financial and AI partners (Zepto, Basiq, Xero, Affinda), significantly improving automation, data accuracy, and operational efficiency across the platform.
  • Actively supported the founder in early client demos and commercial discussions, translating technical capabilities into business value to help secure initial partnerships.
  • Secured initial commitments from 10 accounting firms, projected to onboard ~800 business clients, providing strong validation of product-market fit.
  • Reduced operational expenditure by 30% through strategic resourcing and team planning.
  • Established comprehensive product KPIs and robust feedback loops, enabling data-driven iteration and continuous improvement post-launch.
  • Key Achievements:
  • Successfully launched a B2B payments platform that directly addressed critical pain points within outsourced finance workflows.
  • Reduced manual payment processing time by 80% and cut bill approval/payment cycles from hours to minutes, demonstrating significant operational efficiency gains.
  • Streamlined client onboarding from days/weeks to minutes, dramatically improving time-to-value for users.
  • Authored business cases that directly enabled funding and resource allocation crucial for product development.
  • Drove strategic integrations that materially enhanced automation, security, and efficiency across the platform.
  • Secured initial commitments from 10 accounting firms, projected to onboard ~800 business clients, providing strong validation of product-market fit.
  • Reduced operational expenditure by 30% through strategic resourcing and team planning.

Digital Solutions Architect

Banktech Group
08.2023 - 01.2024
  • Led the architectural design and initial development of new API services and web applications for A2A payouts and digital ATM withdrawals using PayTo, ensuring compliance with AML regulations and expanding the product suite into modern digital payments.
  • Authored comprehensive PRDs and collaborated closely with commercial teams and stakeholders on market positioning and go-to-market strategy.
  • Key Achievement:
  • Helped expand Banktech’s product suite into modern A2A payments, positioning the company for digital transformation and regulatory readiness.

Solutions Architect

Zepto
06.2021 - 06.2023
  • Served as principal technical advisor and trusted partner across a portfolio of 80+ prospective and newly onboarded enterprise clients, leading technical discovery, solution design, and implementation planning to drive platform adoption and ensure scalable, value-driven integrations.
  • Led technical discovery and requirements-gathering sessions with cross-sector clients (finance, retail, logistics), translating business needs into detailed High-Level Design (HLD) and Low-Level Design (LLD) documentation, tailored to their operational requirements and aligned with Zepto’s payment infrastructure.
  • Authored Statements of Work (SOWs) and integration architecture blueprints (including data flows, webhook sequencing, and authentication patterns) that clearly defined scope, technical dependencies, and deliverables—enabling smooth handover from sales to delivery teams and ensuring implementation predictability.
  • Managed the end-to-end technical onboarding process post-sale, establishing effective procedures and coordinating cross-functional teams and client stakeholders to ensure successful go-lives and seamless client transitions.
  • Acted as the technical SME during RFP processes and executive briefings, articulating the platform’s architecture, security posture, and ROI impact. Presented tailored demonstrations that secured C-suite alignment and contributed to high close rates in enterprise sales engagements.
  • Cultivated long-term technical relationships with key stakeholders post-implementation, proactively identifying opportunities for optimization and growth on the platform. Collaborated closely with sales and product teams to position additional platform features and integrations and provide a gold standard experience.
  • Key Achievements:
  • Successfully led technical solutioning for 80+ enterprise clients, contributing directly to high-value deal closures and platform adoption.
  • Reduced onboarding time by 25% through process automation, improving client satisfaction and long-term retention.

Service Operations Specialist

Cuscal
03.2020 - 05.2021
  • Monitored and maintained critical IT systems for digital banking and payment services, ensuring high availability and performance.
  • Proactively identified and resolved system incidents, acted as the primary client contact during high-impact events, managed incident resolution within SLAs, analysed recurring issues for operational improvement and service enhancement, and collaborated across teams to enhance support responsiveness.
  • Acted as the escalation point for critical incidents, effectively managing communications between clients and technical teams to resolve high-priority client issues and perform technical troubleshooting.
  • Key Achievements:
  • Ensured high availability of key IT systems supporting real-time payment and banking services.
  • Consistently met or exceeded SLA targets for incident resolution across a large volume of client-facing issues.
  • Reduced time to resolve critical incidents by streamlining communication channels between clients and internal teams.
  • Identified and delivered key operational improvements (Change Management) that reduced repeat incidents and improved customer experience.

Key Accounts Sales Representative

Coca-Cola Amatil
11.2012 - 11.2015
  • Managed a high-value portfolio of key accounts, driving territory growth and exceeding volume/revenue KPIs by developing tailored sales plans, securing new business (expanding base from 100 to 400+), reactivating lapsed accounts (25%+), negotiating contracts/promotions, and delivering presentations.
  • Built strong client relationships, successfully persuading clients to retain accounts through tailored solutions and effective negotiation.
  • Delivered region-wide training sessions, improving sales effectiveness and knowledge sharing across the team.
  • Key Achievements:
  • Surpassed volume and NSR targets by 150%, consistently ranking in the top decile of the Queensland IC team.
  • Drove an 11.6% uplift in territory volume year-over-year.
  • Expanded the active account base from 100 to 400+, unlocking new revenue streams.
  • Reactivated 25%+ of previously inactive clients, contributing materially to overall revenue growth.
  • Recognized as a “Compliance Champion” for excellence in documentation and policy adherence.
  • Delivered region-wide training sessions, improving sales effectiveness and knowledge sharing across the team.

Education

Bachelor of Mathematics - Computer Science

University of Technology Sydney
01.2019

Diploma of Financial Planning - undefined

Northern Sydney Institute of TAFE
01.2016

Certificate IV - Commeree (Accounting)

Sydney Institute of Business Technology
01.2007

London Advanced Levels - undefined

Asian International School
01.2006

School Certificate - undefined

The King’s School
01.2003

Skills

  • Solution Architecture
  • Technical Discovery
  • API/Webhook Design
  • RFP Support
  • Pre-Sales Engineering
  • Client Onboarding
  • SOW Development
  • Integration Architecture
  • Product Demonstrations
  • Requirements Gathering
  • HLD/LLD Documentation
  • Onboarding Automation
  • Technical Account Management
  • Sales Enablement
  • Cross-Selling/Upselling
  • Executive Briefings
  • Change Management
  • Project Management
  • Stakeholder Management
  • Complex Integration Management / Leadership
  • Operational Optimization
  • Problem Solving
  • Client Relationship Management
  • Technical Troubleshooting
  • API Concepts Explanation
  • SQL
  • Problem-solving

Timeline

Product Lead

Goti
04.2024 - 03.2025

Digital Solutions Architect

Banktech Group
08.2023 - 01.2024

Solutions Architect

Zepto
06.2021 - 06.2023

Service Operations Specialist

Cuscal
03.2020 - 05.2021

Key Accounts Sales Representative

Coca-Cola Amatil
11.2012 - 11.2015

Diploma of Financial Planning - undefined

Northern Sydney Institute of TAFE

Certificate IV - Commeree (Accounting)

Sydney Institute of Business Technology

London Advanced Levels - undefined

Asian International School

School Certificate - undefined

The King’s School

Bachelor of Mathematics - Computer Science

University of Technology Sydney

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