Brandan Ross
Mackay,QLD
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and beverage attendant
Redcape
Mackay, Qld
01.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in menu planning and daily specials to enhance guest experience.
- Maintained cleanliness and organization of dining area and service stations.
Team Leader/Manager
Burger Urge
Mackay, Qld
03.2022 - 12.2024
- Oversaw daily workloads and workflow for smooth operations.
- Coached team for success by using corrective action processes.
- Set goals for performance and deadlines to comply with company plans and vision.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Maintained adequate staffing to meet objectives within budget.
- Maintained Adequate Usage of Monthly Budgets.
- Performed Stock take and stock maintaining procedures including submitting invoices and insuring proper rotation of food products.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Venue Manager
Burger urge
Andergrove, Qld
01.2024 - 06.2024
- Developed relationships with clients to ensure satisfaction and repeat business.
- Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
- Developed marketing plans to promote the venue's services through various media channels.
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Monitored inventory levels of items needed for events such as linens, glassware and table settings.
- Scheduled maintenance activities for the facility to maintain its condition and appearance.
- Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
- Conducted periodic inspections of premises to identify potential problems or areas needing improvement.
- Organized and maintained event calendar, including scheduling of staff and resources.
- Provided training sessions for staff members on topics such as customer service techniques or safety protocols.
- Performed administrative tasks related to event planning such as preparing invoices or tracking expenses.
- Managed cleaning, maintenance and repair of venue grounds, equipment and facilities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
Sales Assistant Team Member
Anaconda
Mackay, Qld
11.2021 - 02.2022
- Used product knowledge to assist customers and suggest products.
- Answered customers' questions about available products, prices and features.
- Answered incoming telephone calls to provide store, products and services information.
- Answered customer requests with information about product availability, shipping information and status updates.
- Cleaned and organized storage areas and store aisles for maximum merchandise accessibility, safety and loss prevention.
- Organized shelves and displays, removed damaged or expired merchandise and replenished and rotated stock.
Kitchen Hand
The Dispensary
Mackay, Queensland
09.2021 - 11.2021
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned utensils, dishes and glasses for customer use.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
Kitchen Hand
Red Rooster
Mackay , Qld
08.2019 - 09.2021
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Monitored inventory and promptly reported food items requiring reorder.
- Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
Education
High School Diploma -
Mirani State High School
Mirani11.2019
Skills
- Cooking equipment maintenance
- Food safety understanding
- Team contribution
- Proper storage and preservation
- Utensil and appliance cleaning
- Training and Development
- Team Building
- Cost Control
- Team Leadership
- Administration and Reporting
- Budget Management
- Morale Development
Hobbies and Interests
. Reading
. Board game Design
. Movies and filmmaking
. Learning historical knowledge
. Puzzles that require outside thinking
Certification
- RSA Responsible service of alcohol Training - 2023
- Cert III in Hospitality 2023
Character References
- Storm Chapman, Assistant Manager at burger urge mackay, Mobile 0481 187 718
- Shirley Moloney, Area Manager burger urge, Mobile 0407 757 470
Timeline
Food and beverage attendant
Redcape
01.2025 - Current
Venue Manager
Burger urge
01.2024 - 06.2024
Team Leader/Manager
Burger Urge
03.2022 - 12.2024
Sales Assistant Team Member
Anaconda
11.2021 - 02.2022
Kitchen Hand
The Dispensary
09.2021 - 11.2021
Kitchen Hand
Red Rooster
08.2019 - 09.2021
High School Diploma -
Mirani State High School