Branden Barker
Moree,NSW
Summary
Proven professional adept at resolving complex customer issues, demonstrated during tenure at Services Australia. Skilled in data entry and maintaining composure under pressure, enhanced customer satisfaction and reduced call handling times. Excelled in diverse roles, from life-saving duties at Moree Aquatic Centre to streamlining processes at Harvey Norman’s Moree, showcasing adaptability and problem-solving prowess.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Call Center Representative
Services Australia
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Life Guard
Moree Aquatic Centre
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Fruit Packer
Woolworths
Moree, NSW
09.2020 - 07.2023
- Ensured customer satisfaction by carefully inspecting all packed fruits for quality control purposes.
- Enhanced packing efficiency by streamlining fruit selection and sorting processes.
- Assisted in maintaining a clean and safe work environment, adhering to safety guidelines and protocols.
- Demonstrated adaptability by quickly learning new packing techniques as required per seasonal changes or market demands.
Warehouse Worker
Harvey Norman’s Moree
Moree, NSW
11.2019 - 07.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Moree Secondary College
MoreeDiploma Of Government - Government
Canberra Institute of Tech
Brisbane, QLD08.2024
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Resolving issues
- Complaint resolution
- Communicating with clients
Certification
CPR certification
WWCC
White card
Timeline
Fruit Packer
Woolworths
09.2020 - 07.2023
Warehouse Worker
Harvey Norman’s Moree
11.2019 - 07.2020
Call Center Representative
Services Australia
Life Guard
Moree Aquatic Centre
Moree Secondary College
Diploma Of Government - Government
Canberra Institute of Tech