Branden Faraj
Regents Park
Summary
I am a highly motivated Customer service sales associate with extensive customer service and sales experience. Consistently recognized for sales performance and excellence in customer service. Highly experienced Worker known for exemplary team-building and project oversight skills. I am known to get along with all types of personalities, having Closely worked with people with mental health problems such as autism. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals. I am a committed youth leader with over 4 years serving church congregation. I often greet visitors and members to create welcoming environment and assisted with other tasks. I also helped increase church membership through outgoing demeanor and assistance.
Overview
7
7
years of professional experience
Work History
Sales Associate
Ness Corporation
01.2022 - 02.2024
- Boosted sales performance by implementing effective team training and coaching strategies.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Church Volunteer
Saint Peter Chanel
01.2020 - Current
- Enhanced community engagement by organizing and leading various church volunteer activities.
- Strengthened the church''s outreach program by planning and executing impactful events for local communities.
- Improved communication within the congregation through regular newsletter updates on ongoing volunteer initiatives.
- Assisted with fundraising efforts to support church programs and services, raising significant funds for various causes.
- Provided compassionate support to congregation members in need of assistance, offering both practical help and emotional support.
Customer Service Cashier
Kfc Chicken
02.2017 - 12.2019
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Checkout Supervisor
Big W
03.2018 - 09.2019
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Streamlined workflow for faster checkouts and reduced waiting time for customers.
- Implemented effective training programs for new staff members, resulting in increased productivity and improved service quality.
- Reduced shrinkage by monitoring transactions closely and ensuring accurate cash handling procedures were followed.
- Collaborated with store management to develop strategies for improving overall store performance and customer experience.
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Assisted in implementing loss prevention measures by monitoring high-risk areas and reporting suspicious activities to management.
Education
High School Diploma -
Trinity Catholic College
Auburn09.2019
Skills
- Customer Service
- Multitasking Strengths
- Excellent People Skills
- Product and Service Sales
- Dispute Mediation
- Adapt to Diverse Groups
- Verbal Communication
- Social Perceptiveness
- Sales Expertise
- POS System Operations
Timeline
Sales Associate
Ness Corporation
01.2022 - 02.2024
Church Volunteer
Saint Peter Chanel
01.2020 - Current
Checkout Supervisor
Big W
03.2018 - 09.2019
Customer Service Cashier
Kfc Chicken
02.2017 - 12.2019
High School Diploma -
Trinity Catholic College
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