Branden Roberts
Perth
Summary
Friendly and organized labourer skilled in time management and client services. Proven history of maintaining personable demeanor even under stressful circumstances. Committed to ensuring the safe arrival of passengers property at final destinations.
Overview
5
5
years of professional experience
Work History
Baggage Handler
Menzies
02.2023 - Current
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Reduced lost luggage incidents by implementing an effective baggage tracking system.
- Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
- Maintained a safe work environment by adhering to all safety regulations and guidelines.
- Transferred luggage from aircraft to collection areas safely using Tug equipment.
- acquired Airside Driving Authority licence (ADA)
- Cargo Handling Certificate
Hotel Houseman
AHS Hospitality
01.2022 - 02.2023
- Tagged lost and found articles and turned into management
- Inspected rooms for maintenance needs and checked fixtures, equipment and room conditions, reporting deficiencies
- Responded promptly to guests' requests for delivery of housekeeping supplies and linens
- Cleaned assigned guest rooms and replenished guest amenities and hotel room supplies
- Communicated with coworkers and supervisors regarding housekeeping issues needing resolution
- Assisted coworkers with turning mattresses and moving heavy items.
Labourer
10.2020 - 06.2021
- Assisted in delivery's and collections
- Served as a friendly, hardworking, and punctual employee
- Worked well independently and on a team to solve problems
- Functioned with flexibility and agility
- Led with a can-do attitude and a positive mindset.
Waiter
Gracies Cafe
04.2019 - 03.2020
- Worked to ensure the maintenance of restaurant sanitation and compliance with all safety regulations
- Implemented positive employee policies and procedures
- Provided top of the line customer service
- Stocked server areas with supplies before, during and after shifts
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Education
SSCE -
Darling Range Sports College
Certificate II - Finance
Darling Range Sports College
01.2020
Skills
- Effective communication skills
- Time Management
- Computer Skills
- Customer Service
- Adaptability
- Ability to Work in a Team
- Following directions
- Organization
- Cash register operation
- Minor Repairs
- Guest Satisfaction
- Linen Replacement
- Site Inspection and Evaluation
- Communication and Interpersonal Skills
- Checklists and Recordkeeping
- Housekeeping
- Physical Strength
Timeline
Baggage Handler
Menzies
02.2023 - Current
Hotel Houseman
AHS Hospitality
01.2022 - 02.2023
Labourer
10.2020 - 06.2021
Waiter
Gracies Cafe
04.2019 - 03.2020
SSCE -
Darling Range Sports College
Certificate II - Finance
Darling Range Sports College
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