Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Dong

Maribyrnong,VIC

Summary

Seasoned Registered Nurse and Customer Service Representative with a proven track record at Austin Health and Groove Train. Excelled in customer relationship management and conflict resolution, enhancing patient care and service outcomes. Demonstrated strong billing adjustments ability, ensuring customer satisfaction. Skilled in both interpersonal communication and technical tasks, significantly improving team performance.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Groove Train
Melbourne, Vic
03.2017 - 12.2023
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Provided accurate information about products and services to customers.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Registered Nurse

Austin Health
Melbourne , Vic
01.2010 - 03.2015
  • Coordinated discharge planning to ensure continuity of care post-hospitalization.
  • Monitored patients after surgery, answered questions, and provided home care strategies.
  • Assessed, planned, implemented and evaluated nursing care for assigned patients.

Registered Nurse

St Vincent’s Hospital
Melbourne , Vic
03.2007 - 03.2010

AXA Health Insurance

Call centre representative
Melbourne, Vic
03.2001 - 03.2002
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

Bachelor of Nursing -

La Trobe University
Melbourne
11-2004

Skills

  • Customer service
  • Billing adjustments
  • Customer relationship management
  • Conflict resolution

Timeline

Customer Service Representative

Groove Train
03.2017 - 12.2023

Registered Nurse

Austin Health
01.2010 - 03.2015

Registered Nurse

St Vincent’s Hospital
03.2007 - 03.2010

AXA Health Insurance

Call centre representative
03.2001 - 03.2002

Bachelor of Nursing -

La Trobe University
Brandi Dong