Hi, I’m
Brandii-Mae Woods
Summary
Dedicated and results-oriented professional with a proven track record in customer service, administration, and reception roles. Adept at delivering exceptional service to clients and visitors while ensuring efficient administrative operations. Possesses strong interpersonal and communication skills, combined with a detail-oriented approach, to effectively manage tasks, address inquiries, and create a positive and welcoming environment. Demonstrates versatility in adapting to diverse responsibilities and contributing to team success in dynamic work environments. Seeking opportunities to leverage expertise in customer-focused roles that require a blend of administrative and interpersonal skills.
Overview
8
years of professional experience
Work History
Ashfield RSL
Gaming Attendant
2023.11 - Current (2 education.years_Label & 6 education.months_Label)
Job overview
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Contributed to increased revenue by effectively managing slot machines and ensuring optimal performance.
- Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.
- Improved overall guest satisfaction by offering personalized assistance during their visits to the gaming floor.
- Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
ETM Group
Traffic Controller
2023.03 - Current (3 education.years_Label & 2 education.months_Label)
Job overview
- Improved traffic flow by efficiently coordinating and directing vehicular movements at assigned intersections.
- Enhanced driver safety by diligently monitoring road conditions and conducting necessary adjustments to signal timings.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
- Reduced accident rates at critical locations with the implementation of effective traffic control strategies.
Credit Agricole
Temp Administrative Assistant
2022.11 - 2022.12 (1 education.month_Label)
Job overview
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Sydney Law Practice
Reception and Administration
2022.02 - 2022.10 (8 education.months_Label)
Job overview
- Oversaw accounts payable and receivable, ensuring timely processing and accurate recordkeeping.
- Streamlined administrative processes by implementing new software solutions, improving overall productivity.
- Completed clerical and data entry tasks to optimize financial procedures.
- Identified and corrected miscalculations and financial discrepancies to support quality assurance.
Ancient Briton Hotel
Bartender and Gaming Manager
2021.04 - 2022.05 (1 education.year_Label & 1 education.month_Label)
Job overview
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
McDonald's Fast Food Restaurant
Shift Manager
2019.04 - 2021.01 (1 education.year_Label & 9 education.months_Label)
Job overview
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Promoted a positive work environment through open communication and constructive feedback.
Woolworths Group
Cashier
2016.04 - 2019.01 (2 education.years_Label & 9 education.months_Label)
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Cammeryagal High SchoolSydney, NSW
High School Diploma
10.2020
Skills
- Team collaboration
- Strong work ethic
- Complaint Resolution
- Filing System Organization
- Clerical Skills
- Database Management
- Confidentiality Maintenance
- Multitasking Abilities
- Data Entry
- Root Cause Analysis
- Support Services
- Phone and Email Etiquette
References
Marcia D'Unienville, Credit Agricolé: 0401 415 618
Caitlin Sager, Sydney Law Practice: 0478 796 525
Languages
English
Native or Bilingual
Timeline
Gaming Attendant
Ashfield RSL
2023.11 - Current (2 education.years_Label & 6 education.months_Label)
Traffic Controller
ETM Group
2023.03 - Current (3 education.years_Label & 2 education.months_Label)
Temp Administrative Assistant
Credit Agricole
2022.11 - 2022.12 (1 education.month_Label)
Reception and Administration
Sydney Law Practice
2022.02 - 2022.10 (8 education.months_Label)
Bartender and Gaming Manager
Ancient Briton Hotel
2021.04 - 2022.05 (1 education.year_Label & 1 education.month_Label)
Shift Manager
McDonald's Fast Food Restaurant
2019.04 - 2021.01 (1 education.year_Label & 9 education.months_Label)
Cashier
Woolworths Group
2016.04 - 2019.01 (2 education.years_Label & 9 education.months_Label)
Cammeryagal High School
High School Diploma